What are the responsibilities and job description for the Wholesale Account Manager position at TOV Furniture?
*This job is onsite in our Jamestown, NC office*
TOV Furniture is a fast-growing furniture brand, and we’re looking for a friendly, reliable, and problem-solving individual to join our customer service team in Jamestown, North Carolina! The proactive and customer-focused individual we are looking for will build and maintain strong relationships with wholesale partners. This role ensures smooth order processing, customer satisfaction, and efficient coordination with internal and external teams.
What You’ll Do:
- Serve as the primary point of contact for wholesale accounts, fostering strong relationships and ensuring excellent service.
- Handle all customer needs, including order processing, adjustments, and issue resolution.
- Accept and manage incoming calls, providing timely and professional support.
- Oversee and mentor junior staff to enhance team efficiency.
- Coordinate with internal and external teams to address customer needs and ensure seamless operations.
What We’re Looking For:
✅ Strong problem solving skills.
✅ Strong communication skills.
✅ Strong organizational skills.
✅ A team player who works well with others.
✅ Experience in wholesale account management; furniture experience is a plus.
Perks & Benefits:
✨ Health Insurance
✨ Life Insurance
✨ 401K Match
✨ Paid Vacation Time
✨ Stocked Pantry
Salary: $40,000-50,000
Salary : $40,000 - $50,000
