What are the responsibilities and job description for the Operations Analyst position at Tovala?
We're Tovala, a food-tech company reinventing home cooking to save consumers time. Through an innovative combination of hardware, software, and fresh food delivery, we make it incredibly simple for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time to do whatever matters to them. Through our superior technology, product experience and food quality, we have separated Tovala from the busy pack of other meal delivery businesses. In the process, we've amassed a loyal, rapidly growing following and our retention, product engagement and customer NPS are all best-in-class. We've raised over $100mm from great investors like Left Lane Capital, Origin Ventures, Y Combinator and Comcast Ventures and have invested strongly in building a unique culture that fosters growth, personal development and camaraderie.
About the Role
We're looking for an Operations Analyst to join our team on a full-time basis. In this role you will collaborate closely with both internal teams, such as production, demand planning, and customer support, and external partners, including trucking carriers, brokers, and last mile delivery carriers. Your primary goal will be to support the efficient and effective management of our logistics and supply chain operations. You will help ensure a healthy supply chain, manage freight schedules, support internal fulfillment processes, and build strong carrier relationships. This role is critical in overseeing daily load activities, ensuring timely deliveries, and enhancing customer satisfaction.
How you'll spend your time
- Utilize internal and external software tools to generate documentation, enabling the production teams to produce and pack customer orders.
- Manage projects to automate internal processes that are still being carried out manually.
- Build and maintain carrier relationships to secure truckloads on a weekly basis.
- Manage shipment activities (small parcel, less than truckload, and full truckload), resolving issues to ensure on-time pickups and deliveries.
- Track shipment statuses and report to relevant teams on any potential issues
- Quickly and proactively resolve problems that may arise while a load is in transit
- Communicate with and provide support to teams at each of our production facilities
- Help the customer support team troubleshoot customer issues related to shipping
- Provide timely information to marketing, backend, and customer support teams to communicate with customers when there are issues in our logistic network that would impact customers
- Analyze data to identify opportunities for process improvement and cost savings in supply chain operations.
- Other duties as assigned.
About you
The values we hold dear
Put the team first
We put what is best for the broader team ahead of what is best for ourselves or our immediate department.
Get s#!t done (well)
We celebrate people at all levels for delivering high impact work that expands the bounds of what we're able to do.
Connect the dots
We engage with curiosity to learn how our work impacts others so that we can problem-solve holistically and work collaboratively.
Be Direct
We share our perspective openly and directly, even when it feels difficult to do so.
Embrace the obstacles
We rise to meet challenges with a sense of urgency, resolve, and optimism.
Champion the customer
We consider and prioritize our customer in all of our decisions
At Tovala we're committed to building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!
