What are the responsibilities and job description for the Success Coach Industry Partnerships position at Towards Employment Incorporated?

Job Description

Description :

Position Type : Full-time; Monday-Friday 8 : 00-4 : 30pm

Reports to : Chief Advancement & Community Engagement (ACE) Officer

Salary Range : $46,000-51,000

About Towards Employment

Founded in 1976, Towards Employment (TE) is a non-profit leader in providing innovative solutions to move people out of poverty, into quality jobs and along a career pathway. Towards Employment has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff of 74 and an $8 million annual budget. Towards Employment offers a continuum of support to low-income individuals preparing to enter the workforce or looking to advance from low-wage employment while also fulfilling the staffing needs of local employers.

Towards Employment offers a robust and competitive benefits package designed to support our team’s health, financial well-being, and work-life balance. Benefits include employer-subsidized medical and prescription; Traditional and Roth 401(k) plans with an employer match and profit sharing; and company-provided life and short-term disability insurance. We also offer voluntary benefits such as, vision, dental insurance, HSA / FSA savings accounts and dependent life insurance. Additional perks include paid parental leave, generous paid time off (including vacation, 10 sick days, 13 paid holidays, and time off between Christmas Eve and New Year’s Eve), flexible schedules, salary advances, cell phone reimbursement and an Employee Assistance Program offering free mental health support services. Join a team that invests in you!

Job Summary

The Success Coach is responsible for making real time connections to community resources or provide assistance in accessing tools or training, allowing employees affiliated with an Employer Resource Network® (ERN®) member company to overcome the problems outside of work that affect their productivity in the workplace. The Success Coach will assist employees of member companies with things such as financial literacy, communication skills, conflict resolution, social and professional expectations, and how to work through a challenging situation from start to resolution. The Success Coach will work closely with internal staff, and Human Resources and / or management representatives, as well as employees from member companies.

Essential Job Functions

The performance of the duties outlined below must be carried out within the mission of Towards Employment; We Champion the potential of every person to succeed in a rewarding career, while working to create an equitable and inclusive workforce for tomorrow.

Participates and upholds the values and processes devoted to continuous quality improvement in all ERN activities
Proactively recruits employees for the ERN program by developing and delivering publicity and outreach materials to drive utilization
Documents outreach activities for ongoing evaluation
Partners with Human Resources, management, and supervisors to help identify employees in conflict
Develops an individual, tailored assistance plan for the employee after conducting an oral needs assessment and interview
Identifies additional barriers to employment and assess appropriateness of training / educational services
Creates and updates computer database client files by recording each contact made with employees and maintains records required for follow-up
Establishes, nurtures, and maintains appropriate linkages to internal and external employee resources
Keeps current files of social services resources available to employees of ERN member companies and provides information on how to obtain services
Assists ERN member company employees in completing written applications for social services when needed
Maintains and manages regular contact with supervisor to reinforce and monitor work progress and to ensure quality, coordinated, and timely service delivery to ERN member company employees
Provide program updates and produces reports to be presented at ERN board meetings
Participates in state and national Peer Learning activities to share and build best practices

Requirements :

Minimum Requirements :

Minimum of three years’ experience working in a related field (e.g. Human Services, Social Work or Case Management)

Software proficiency in Microsoft Office and database programs is required

The ability to work well independently and in a team environment and possess excellent communication, organizational, and creative thinking skills is required

Must demonstrate sound understanding of documentation, handling sensitive information, and confidentiality practices

Ability to respond sensitively, patiently, and timely to clients, member companies, staff, management, referral sources, and the public

Demonstrated results-orientation and strong ability to solve practical problems and carry out responsibilities as outlined

Must have the schedule freedom to work with varying hours, including evenings and weekends when necessary, with limited supervision. Work environment includes various locations in office, at member companies, and in public.

Success in this position also requires :

Relationship Building - Builds and maintains effective relationships with all stakeholders, including internal staff and external organizations that can impact Towards Employment’s success and future.

Effective Communications : Outstanding ability to effectively communicate plans and desired outcomes.

Flexibility – Able to be flexible in the face of changing circumstances or plans. Willingness to engage comfortably through change.

Schedule Flexibility – Able work or attend events outside of traditional work hours or on weekends.

Confidentiality and Discretion – Ensures a high level of discretion at all times, on all matters.

Growth Mindset – Embraces a culture of continuous learning and a can-do attitude, readily adapts to change, is intellectually curious and a critical thinker.

Social Justice and Racial Equity Advocate – Passionate about promoting racial equity and inclusion at personal, organizational and systems levels; Understands the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.

Salary : $46,000 - $51,000

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