What are the responsibilities and job description for the Customer Service Supervisor position at Tower Auto Mall?
Job Description
We are looking for an experienced, energetic, and self-motivated Customer Service Supervisor to lead, motivate and manage a team of 5-7 customer service agents. As a Customer Service Supervisor, you will oversee operations and provide excellent customer service by relying on phone, email, chat, and frontal support. You are a results-oriented leader who sets and achieves high performance standards.
Responsibilities:
Tower Auto Mall is the leading livery dealership in NYC serving drivers for over 25 years.
We are dedicated to providing you with the best service possible and getting you on the road as soon as possible. We carry a large selection of inventory and will work with you on a payment plan that fits your budget and needs.
Tower Auto Mall is the leading livery dealership in NYC serving drivers for over 25 years. We are dedicated to providing you with the best service possible and getting you on the road as soon as possible. We carry a large selection of inventory and will work with you on a payment plan that fits your budget and needs.
We are looking for an experienced, energetic, and self-motivated Customer Service Supervisor to lead, motivate and manage a team of 5-7 customer service agents. As a Customer Service Supervisor, you will oversee operations and provide excellent customer service by relying on phone, email, chat, and frontal support. You are a results-oriented leader who sets and achieves high performance standards.
Responsibilities:
- Interview, hire, train, and manage a team of customer service agents, providing direction, coaching, and motivation as needed
- Create a customer service team to provide excellent customer service to ensure customer satisfaction
- Monitor and respond to customer inquiries in a timely and efficient manner
- Manage customer data, including tracking and recording customer feedback
- Monitor customer service agent performance, ensuring customer service satisfaction goals are met
- Develop strategies and processes to improve customer service
- Create reports highlighting key performance metrics and customer service satisfaction
- Utilize customer service software to optimize customer service processes
- Bachelor's degree or equivalent
- At least 2 years of managerial experience working in customer service
- Excellent interpersonal, organizational, and problem-solving skills
- Knowledge of customer service and support processes and industry trends
- Proficiency with customer service software and applications
- Ability to adapt and remain diplomatic in difficult situations
- Excellent communication and interpersonal skills
- Must be able to work in a fast-paced, high-stress environment
- Ability to multitask and prioritize tasks
- Willingness to work in a team environment
Tower Auto Mall is the leading livery dealership in NYC serving drivers for over 25 years.
We are dedicated to providing you with the best service possible and getting you on the road as soon as possible. We carry a large selection of inventory and will work with you on a payment plan that fits your budget and needs.
Tower Auto Mall is the leading livery dealership in NYC serving drivers for over 25 years. We are dedicated to providing you with the best service possible and getting you on the road as soon as possible. We carry a large selection of inventory and will work with you on a payment plan that fits your budget and needs.
