Optician - Appleton

General Description:

• Responsible for assisting patients in retail optical purchases, adjustments and repairs.

Summary of Responsibilities/Duties:

• Assists patients in a timely fashion with frame selection, lens choices, lens coatings, sunglasses and other goods related to eyes to suite client needs.
• Measure customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription
• Prepares orders, paperwork, etc. in such a fashion that results in accurate orders, no remakes and satisfied patients.
• Reviews warranties, return policies, etc. with clients.
• Measure clients’ bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes using measuring devices.
• Adjusts frames and completes frame repairs to patient satisfaction.
• Stays current of optical plans accepted, obtains prior authorization for hardware when they have not already been obtained, collects payments, completes receipt for patient and follows appropriate policy to record transaction.
• Makes sure optical department is opened on time and closed after all patients are seen.
• Posts sales daily and in a complete manner – all monies to be balanced daily and given to accounts payable for deposit.
• Participates in physical inventories.
• Conforms to all company policies and procedures including punctuality, attendance and dress codes.
• Demonstrates flexibility in job assignment.
• Takes pride and ownership in success and image of Tower Clock Eye Center.
• Demonstrates initiative in accomplishing practice goals.
• Uses excellent guest relations skills in all interactions with patients, visitors, and staff.
• Maintains personal notes on insurance companies and coverages, ordering/payment policies, compliance, etc.
• Greets patients promptly and professionally. Builds sustainable relationships of trust through open and interactive communication and by going the extra mile.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems to appropriate person when needed.
• Maintains patient confidentiality at all times and communicates with the compliance officer regarding procedural changes and concerns.
• Participates in professional development efforts to remain current on insurance coverages and regulation matters
• Cooperates and communicates with all staff members and physicians about patient matters. Provides management with perception of physician office practice services.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.

Minimum Education Requirements:

• High school diploma or GED
• A.B.O. certification a plus
• Successful completion of A.B.O certification requirements within 18 months of employment

Minimum Background Requirements:

• Two years of work experience with dispensing optician duties and skills are necessary.
• Experience in health care setting is preferred.

Minimum Demonstrated Skills

• Customer focus with adaptability to different personality types. People skills/Building relationships/Interpersonal Savvy (Friendly/Outgoing)/Problem solving
• Demonstrated excellence in communication skills with a high focus on active listening.
• Requires a high level of accuracy, thoroughness (attention to detail)
• Understanding of insurance, coverages and discounts a must.
• Requires the ability to read and understand the basics of a financial ledger and to communicate those findings in a clear way to avoid a potentially stressful encounter.
• Requires the ability to work cooperatively as a team member with a variety of personalities in a professional and mature way.
• Ability to function well in a fast-paced, team environment performing multiple, sometimes complex, tasks.
• Demonstrated excellence in leadership and organizational skills with the ability to effectively convey ideas and information.
• Requires strong skills in operating computers, various software programs (practice management, electronic health records and financial), data entry, word processing software, fax machines, copier machines and optical inventory.
• Desire to further knowledge by attending continuing education seminars and/or optical conventions.
• Willingness and desire to learn by instruction from optical manager, coworkers and physicians.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Work Location: In person