Residential Sales and Service Associate

Base Pay Range: $21.00/hr - $24.00/hr

The Tower Companies is seeking an experienced Residential Sales and Service Associate to join our Sales team Blairs District, located near downtown, Silver Spring, Maryland. The residential, high rise community portfolio includes Class A and B properties. As a Residential Sales & Service Associate, you serve as the front-line Tower ambassador to our new residents. You are helping to build a community, one new resident at a time! You take a genuine interest in those around you and represent Tower to the best of your abilities. You take pride in the community, in your sales office, in your coworkers, and most importantly, YOU!

Key Responsibilities:

As a Residential Sales and Service Associate your duties will include but are not limited to the following:

• It’s key to open your Sales office on time to be prepared for your day, and to put the best foot forward for any potential residents who are “early birds”! Be on time, if not early, to get prepared for the day.
• We all help to set up the office with water, coffee, balloons, flags, materials and anything else is essential so that you and the team will be ready to be responsive to our clients.
• Know your community and the available inventory each day. Be aware of any special deals!
• Create a daily goal of outreach calls to spur interest in your community and track your progress. (your manager will help you set goals) Don’t stop until you have met your goal each day. Challenge yourself to do more!
• Email or SMS follow up is also important! Strive to follow up with clients each day (your manager will help you set goals).
• Take incoming calls as serious inquiries; have available apartments top of mind and help your clients “view” the options on our website. Invite that future resident into the office to tour with you and remind them to bring their documentation to complete the lease for their new home!
• Document your calls, emails, tours, follow up and anything else in Yardi and CRM to account for your work each day. This will keep your valuable leads organized and properly flagged as yours.
• Don’t forget to document any resident referrals! These are an important part of our program and assist with resident retention. If a referral has taken place, ensure the needed paperwork has been completed.
• Take the initiative and make plans to attend outreach events such as community events and career fairs to interact with people about our incredible offerings. Be creative!
• Remember to stay up to date on your assigned e-learning to stay fresh and engaged in the business!
• Review your calendar each morning for appointments you have made, and make sure that you have names and details fresh in your mind for any set tours for the day.
• Walk available or targeted apartments to ensure they are rent-ready. Use your sparkle kits to give those units the extra polish they need to close your sales! If the units you walked need any work, promptly put in a service ticket and notify your supervisor of that unit’s status.
• Greet your scheduled (and unscheduled guests) with a smile, firm handshake, and your knowledge of the property; demonstrate all the features and benefits available to our new residents. They want to find their new home; be ready to change their world! We are loaded with differentiating qualities and programs!
• Direct your future residents to the leasing portal to complete an application.
• Welcome them into the family! Give them your card, and invite them to call with questions.
• Reach out to the future resident to keep your connection “warm” and to encourage the completion of the documentation process.
• Complete your Move-In Checklist. Ensure you, have all that is needed for your resident to arrive and pick up the keys to their new home!
• Before the new resident’s arrival, do a final walk through. If you spot a problem, promptly put in a service ticket to ensure the matter is resolved before the new resident arrives.
• If possible (may not be possible during high leasing/peak season), have your Move-In Inspection list ready to walk the unit one final time with the new resident. Have the keys ready for your new residents to make sure they work, and make sure they know where all the amenities are, so they feel right at home.
• Upload your lease documents into CRM; using your Lease File Checklist as a guide for completion. You have earned it!
• You may be asked to work on a special project or initiative, and we expect everyone to embrace these opportunities!