Level 2 Technical Support

Position Available: Level 2 IT Support Technician

About Tower Digital Established in 1999, Tower Digital stands as a prominent Managed Service IT Company located in Fort Worth, Texas. Our unwavering commitment to delivering top-tier computer support and Managed IT services has solidified our position as a leader in the DFW region.

Position Overview Tower Digital is currently seeking a skilled Level 2 Support Technician to join our accomplished team. The chosen candidate will play a pivotal role in extending technical support to our valued clients, ensuring swift resolution of IT-related challenges. This role demands adept communication skills, proficient technical troubleshooting abilities, and an unyielding dedication to delivering exceptional customer service.

Responsibilities As a Level 2 Support Technician, your responsibilities will include:

• Promptly responding to technical assistance requests via phone, email, and our streamlined help desk ticketing system.
• Offering comprehensive assistance for hardware, software, and network-related issues experienced by our clients.
• Effectively diagnosing and efficiently resolving technical challenges faced by users.
• Escalating complex issues to Level 3 support or relevant teams when necessary.
• Meticulously documenting all support interactions and resolutions within the help desk ticketing system.
• Assisting with the installation, setup, and maintenance of hardware, software, and network infrastructure.
• Collaborating seamlessly with fellow IT team members on various technical projects and initiatives.

Requirements The ideal candidate should possess the following qualifications:

• A background of 2-3 years in an information technology support role, with a preference for help desk experience.
• Proficiency in troubleshooting technical issues, focusing on Windows operating systems, Microsoft Office Suite, and general computer hardware and software.
• Familiarity with Active Directory, Group Policy, and remote desktop protocols.
• Exceptional communication skills, enabling effective interaction with users of diverse technical backgrounds.
• Capability to thrive under pressure while managing multiple priorities within a dynamic work environment.
• Familiarity with help desk ticketing systems.
• Although not mandatory, a Bachelor's degree in Computer Science or a related field is advantageous.
• Possession of reliable transportation.

Compensation and Benefits

• Competitive annual base pay ranging from $40,000 to $52,000.
• Comprehensive medical benefits.
• Paid time off (PTO) policy.
• Employer-matched Simple IRA contribution.
• Salary commensurate with experience.

Work Locations & Hours

• This position is located within Fort Worth Texas. May require travel within DFW area.
• Work schedule: Monday to Friday, 8:30 AM to 5:30 PM, with occasional evening and Saturday commitments as needed.

We Value Veterans As a veteran-friendly employer, Tower Digital proudly welcomes applicants with military service backgrounds.

Join Our Team If you are an enthusiastic and self-motivated individual driven by a commitment to delivering exceptional customer service, we invite you to apply for this stimulating opportunity. Your technical expertise and passion will be instrumental in shaping our continued success.

Job Type: Full-time

Pay: $40,000.00 - $52,000.00 per year

Benefits:

• Health insurance
• Health savings account
• Paid time off

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Fort Worth, TX 76104: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $52,000