What are the responsibilities and job description for the Patient Advocate position at Tower Health?
WHY READING HOSPITAL?
- Generous time off, educational assistance, and comprehensive benefits
- Free parking, accessible by bus, and varying shift options that optimize work/life balance
- Friendly, close-knit environment that celebrates diversity and supports career growth through internal transfer programs
Discover why our hospital is a great place to work—take a virtual tour of our facility here: Reading Hospital Virtual Tour
- The Patient Advocate serves as a liaison between patients, families, and the Reading Hospital as a means to fulfill the right of patients and their representatives to be able to file a complaint, as well as to provide meaningful response and resolution to quality of care concerns.
- Proposes actions and/or contribute advisement on identified opportunities for improvements to Patient Experience.
- Demonstrate the knowledge and skills necessary to provide appropriate assistance to help meet the service and support needs of patients and families and be a resource for staff regarding Patient Rights and Experience.
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Education Requirements
- 2 year/Associate Degree - OR - combination of relevant education & experience may be considered in lieu of Associate Degree
Experience
- Relevant Experience
Required Skills
- Collaborative Skills
- Computer Skills to include use and navigation
- Customer Service Skills
- Detail Oriented
- Epic Proficiency
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Good Reasoning Skills
- Listening Skills
- Medical Terminology
- Microsoft Office Applications
- Multitasking
- Negotiation Skills
- Organizational Skills
- Prepare & Give Presentations
- Problem Solving Skills
- Service Orientation
- Strategic Thinking
