What are the responsibilities and job description for the Patient Services Rep - Ambulatory Dept position at Tower Health?
Outpatient Service Coordinator performs the following responsibilities:
- Provides a full range of front desk operations in a busy primary care practice (e.g. registration, scheduling, filing, etc.).
- Registers patients in timely and efficient manner.
- Utilizes insurance verification systems (e.g. Navinet, Passport, Health Partners portal, etc.) to ensure insurance eligibility at the time-of-service.
- Verifies patient demographics at each office visits.
- Ensures that the proper areas are accessed in the Electronic Health Record (EHR) and Electronic Patient Management (EPM) system at the time-of-service.
- Ensures that guardianship is verified, obtains consent to treat minor if parent did not present for appointment(s). Also obtains identification, adoption/foster care documentation as needed.
- Collects co-pays (when applicable) and posts payments to patient encounters in EPM.
- Represent a positive and professional image of the practice to the patients, families, community and institution through personal and telephone contact.
- Schedules/confirms patient appointments via scheduling/registration system.
- Records, communicates and delivers messages ensuring accuracy and timeliness.
- Provides clerical functions, as needed, for the practice.
- Reconcile daily fee slips as needed.
- Performs charge entry as needed.
- Receives, greets, directs and/or escorts patients, family members, visitors, physicians and hospital personnel as needed in a friendly and courteous manner.
- Provide customer service to patients, families, physician and colleagues as needed.
- Answer multi-line telephone
Day schedule 8:30a - 5:00p; 1st 30 days he/she will follow preceptor's schedule (e.g. 8a - 4:30p). Thereafter, shift will rotate. 1030a- 8:00p (Mon - Wed); 8:30 - 5:00p (Thurs); OFF (Fri); 8:a - 12p (Sat).
#STC
Qualifications
Education Requirements
- High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
Experience
- Relevant Experience
Required Skills
- Customer Service Skills
- Excellent Communications Skills
- General Clerical Skills
- Medical Terminology
- Organizational Skills
Overview
About St. Christopher's Hospital for Children
St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.
St. Christopher's has more than 220 pediatric experts on staff, combining top-notch pediatric care with a wide array of pediatric specialties including Cardiology, Ear, Nose and Throat, Gastroenterology, Oncology, and Orthopedics. It houses the only Verified Pediatric Burn Center between New York City and Baltimore and is one of only three Level I Pediatric Trauma Centers in Pennsylvania. St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital.
In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home.
About the Organization
Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.
