What are the responsibilities and job description for the Patient Services Rep position at Tower Health?
Responsibilities:
- The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
- Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
- Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
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Education Requirements
- Completes and maintains all competencies and trainings as required for role.
- High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
Experience
- No experience
Certification and Licensure
- BLS Certification - Based on department
Required Skills
- Computer Skills to include use and navigation
- Customer Service Skills
- Detail Oriented
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Medical Terminology
- Microsoft Office Applications
- Multi Line Telephone Operational Skills
- Multitasking
- Organizational Skills
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