What are the responsibilities and job description for the System Specialist Talent Acquisition position at Tower Health?
Tower Health is a regional integrated healthcare system that offers leading-edge, compassionate healthcare and wellness services to communities in Berks, Chester, Montgomery, and Philadelphia Counties. With more than 10,000 employees, Tower Health consists of Reading Hospital in West Reading; Phoenixville Hospital in Phoenixville; Pottstown Hospital in Pottstown; and St. Christopher's Hospital for Children, a partnership of Tower Health and Drexel University in Philadelphia. For more information, please visit https://towerhealth.org/.
Discover why our hospital is a great place to work—take a virtual tour of Reading Hospital here: https://youtu.be/hH6ItnuIIsc
Are you process oriented and tech savvy? Bring your passion for learning and innovation to a dynamic role where every day offers new challenges and opportunities to support end users, enhance workflows and drive process improvements.
In this role, you will help manage the Applicant Tracking System (iCIMS) and provide ongoing support for the ERP (Infor Lawson) to maintain efficient operations and user satisfaction. The System Specialist collaborates with diverse users across Tower Health providing assistance to ensure a smooth user experience.
This position is eligible for a hybrid work schedule, offering the flexibility to work both remotely and in the office (Reading, PA). There will be a minimum of one day in the office each week. Additional days may be required based on team needs, project demands, and other operational requirements.
As System Specialist, you will:
- Collaborate with the Talent Acquisition System Administrator and System Director of People Analytics on back-end system configurations, process improvements, and system integrations
- Act as the subject matter expert for Applicant Tracking System (ATS) and other Talent Acquisition (TA) products, offering support on system functionality, usage, and best practices
- Oversee system access, account permissions, and settings across all ATS and TA products, ensuring adherence to company processes
- Review daily requisition import file logs and manually create requisitions for any entries that failed to import
- Design, maintain, and update user guides, SOPs, and training materials for ongoing accuracy
- Lead virtual and in-person training sessions for end users, ensuring they understand system enhancements and process changes so that they can effectively navigate the system
- Fulfill report requests, providing the end user with accurate data to support decision making
- Diagnose and resolve user access issues and other system challenges to ensure smooth and uninterrupted operations
- Address and troubleshoot system-related tickets in a timely and efficient manner
- Research and analyze system enhancement requests to develop effective solutions
- Provide table maintenance and integration support to ensure flawless system functionality and data flow across platforms
- Conduct comprehensive system audits and data clean-up to ensure data integrity
- Drive process improvement initiatives, system integrations, and enhancements to optimize functionality and streamline operations
- Maintain current knowledge of ATS and TA products through active participation in webinars and training sessions
- Review and upload hire and transfer files, ensuring accurate data integration
- Process start date adjustments in Lawson to maintain data integrity in ATS and ERP
#READ
#LI-AH1
- Proficient in using Applicant Tracking Systems (ATS) and HRIS
- Comprehensive knowledge of recruiting and onboarding processes, with a deep understanding of best practices and industry standards
- Detail oriented systems thinker with a keen ability to assess and understand the impact of system changes
- Strong focus on process optimization with the ability to evaluate, streamline, and enhance the talent acquisition process to drive continuous improvement and operational efficiency, ensuring alignment with overall objectives
- Exemplary attention to detail and exceptional organizational capabilities
- Self-motivated and proactive individual who thrives both independently and in a collaborative environment
- Excellent communication skills and ability to deliver effective training both virtually and in person
- Demonstrates a strong passion for learning by actively seeking new knowledge, staying current with enhancements, and continuously developing skills to drive personal and professional growth
- Exhibits outstanding and responsive customer service skills in a professional setting
- Experienced in MS Office, particularly skilled in Microsoft Outlook and Excel, with capabilities in using PivotTables and XLOOKUP for data analysis and reporting
- Bachelor’s degree preferred, or equivalent relevant experience may be considered in lieu of formal education
