Commercial Operations Analyst

Job Type

Full-time

Description

Tower Hill Insurance Group has an exciting opportunity for a talented Commercial Operations Analyst who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Commercial Operations Analyst collaborates with Commercial Management, Systems Project Managers, Developers, Vendors, and Auditors to ensure the successful implementation of systems and vendor products that support Commercial Underwriting and Operational functions. This position is responsible for performing Quality Assurance (QA) and User Acceptance Testing (UAT), recommending system improvements, and supporting IT solutions. This role also involves troubleshooting production issues, collaborating with vendors to implement products, managing vendor contracts and invoices, and providing audit support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform Quality Assurance (QA) and User Acceptance Testing (UAT) test efforts.
• Recommend system improvements based on testing; provide requirement gathering to support IT development.
• Troubleshoot and report production issues for internal and external users.
• Participate in system and IT meetings to address technical needs for resolution.
• Participate in RFP process and quarterly vendor meetings.
• Collaborate with vendors to implement products that support departmental functions.
• Assist in regular tasks to support vendor service, including manual inspection, order entry and troubleshooting as needed.
• Review vendor contracts and reconcile vendor invoices to ensure contract standards are met.
• Input vendor contracts / invoices into Vendor Management System for approval and payment.
• Work with vendors to resolve billing disputes.
• Provide audit support and scope documentation.
• Prepare and handle Certified Policy Requests.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor's Degree or higher required.

Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include three (3 ) plus years of underwriting or related experience.

EXPERIENCE

Minimum of one (1) to three (3) years of relevant work experience preferred.

CERTIFICATIONS

Property and casualty insurance industry designations preferred. (i.e. Associate in Claims [AINS], Associate in Commercial Underwriting [AU])

LICENSES

N / A

BENEFITS

We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit : Total Compensation - Tower Hill Insurance (thig.com)

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com or call (561) 812-6247 and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.