What are the responsibilities and job description for the Field claims Coordinator position at Tower Hill Insurance Group?
Performs a variety of administrative functions in support of claims staff and operations. Interacts with internal and external employees and vendors to perform the duties of the position. Primary focus will be coordination of field work to maximize productivity and efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Route and track field task assignments to company or independent field adjusters
- Maintain company field adjuster schedule of availability and current capacity
- Index and route claims mail
- Print and mail claims documents
- Prepare claim files for external use
- Collect and coordinate delivery of claims checks
- Assemble policies
- Manage lifecycle of claims documents within storage; retrieve documents as needed
- Coordinate office equipment, supplies, and system access for others
- Research and troubleshoot checks or payment transactions for internal and external staff
- Generate and distribute required reports
- Perform loss history searches
- Data entry of forms or other documents
- Ad hoc projects and assignments as needed
QUALIFICATIONS
High school diploma or equivalent, plus a minimum of one year administrative or clerical experience is required. Prior experience in the fields of claims handling, data processing, document indexing or general accounting preferred.
