What are the responsibilities and job description for the Part-Time Diagnostic Imaging Scheduler position at Tower Imaging Valencia?
Job Type
Part-time
Description
Position Summary
We are seeking a detail-oriented and customer focused Part-Time Diagnostic Imaging Scheduler to join our team at Tower Imaging Valencia. This role plays a critical part in ensuring patients receive exceptional care by scheduling diagnostic imaging services efficiently and professionally.
Key Responsibilities :
Schedule and coordinate diagnostic imaging appointments for patients, ensuring accuracy and efficiency.
Provide outstanding customer service to patients, answering questions and addressing concerns regarding imaging procedures.
Verify insurance information and collaborate with our insurance verification team.
Collaborate with radiology staff and other departments to ensure smooth workflow.
Maintain accurate and up-to-date records in the scheduling system.
Handle incoming calls and inquiries in a professional and courteous manner.
Essential Responsibilities
Demonstrates behaviors that reflect Tower's core values of quality, safety, teamwork, accountability, integrity and respect.
Meets all requirements for confidentiality of business, patient, and billing information.
Complies with HIPAA, CPI, Red Flag, and all other legal requirements related to medical environments and information.
Communicates effectively and courteously with all contacts -internal and external.
Maintains current knowledge of, and follows, company and department policies and procedures.
Meets all applicable safety requirements for the position and work environment, including prompt injury reporting.
Complies with all rules of conduct; follows directions and accepts and respects authority.
Meets attendance, punctuality, and productivity requirements for the position.
Meets dress and behavior standards.
Is willing, adaptable, and able to learning new methods and systems.
Manages personal and financial information with honesty and integrity.
Respect patient dignity and provides exceptional customer service.
Provides exceptional customer service.
Other Duties
Attends meetings and / or training seminars as requested.
Other duties as assigned.
Schedule :
Part-time hours with a max 28 hours a week. Flexibility is appreciated. Possible weekend coverage.
Requirements
Education and Experience
Previous experience in medical scheduling, preferably in diagnostic imaging or radiology.
Strong organization skills and attention to detail.
Excellent communication and customer service skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficient in using basic computer programs (e.g., Microsoft Office).
Knowledge of medical terminology and insurance processes.
Proficient in using Meditech is a plus.
Knowledge of scheduling PET / CT is a plus.
Knowledge and Skills
Uses critical thinking skills to interpret information furnished in written, oral, or schedule form.
Ability to analyze and prioritize information and job tasks.
Able to formulate appropriate responses to requests for services and information from patients, supervisors and co-workers .
Excellent written and verbal communication skills to obtain and convey information in a clear, accurate and timely manner.
Ability to maintain cooperative working relationships with administrative, technical and clinical staff.
Physical Requirements and Exposures
Frequent standing, sitting, bending, and walking.
Uses hands and fingers to operate computers and office equipment for up to 8 hours or more each day.
Occasional lifting of materials weighing up to 10 pounds.
Clear hearing and speaking voice sufficient for face-to-face and telephone communication.
Clear hearing and speaking voice, requires clear vision at 20 inches or less with or without corrective lenses.
Exposure to potential hazards : potential infectious agents (patients with fly, colds and the like).
Noise level : typical of an office environment and medical clinic.
Additional Information
Must be willing to work overtime when requested and authorized.
Must be willing to travel to off-site work meetings, trainings and events, if requested.
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