Training Specialist

Job Summary:

The Training Specialist is responsible for designing and delivering engaging learning materials and training programs to enhance employee development. They collaborate with department leaders and Human Resources (HR) to assess and measure effectiveness of learning and development initiatives. This position involves the ability to assess learning needs, design effective learning solutions, and manager training resources to support Tower Loan (the Company)’s goals and enhance employee performance.

Duties/Responsibilities:

· Develop engaging learning materials that enhance knowledge transfer and retention, including but not limited to job aids, interactive online courses, assessments, videos, instructor-led training, simulations, and learning games.

· Assist planning and implementation of leadership, management, and cultural development programs.

· Collaborate with department leaders to evaluate the Company's learning and development (L&D) needs using surveys, interviews, and performance data.

· Measure impact of L&D programs and recruiting processes using both quantitative and qualitative methods.

· Manage learning management systems (LMS) to track and report employee training participation and completion.

· Maintain and update digital and print learning resources, ensuring content is current and relevant.

Required Skills/Abilities:

· Strong organizational and planning skills with a keen eye for detail and accuracy.

· Excellent communication skills, both written and verbal, with strong facilitation, presentation, and public speaking abilities to effectively interact with internal teams.

· Highest level of integrity, honesty, and ethical behavior when handling sensitive information.

· Proficient analytical skills to assess training needs and evaluate program effectiveness.

· Ability to manage multiple projects and prioritize effectively in a fast-paced environment.

· Perform all other duties as assigned.

Education and Experience:

· Associate’s degree or higher in Education, Public Relations, or HR with 2-3 years of experience in L&D. · Experience with Microsoft Office Suite (SharePoint, Word, Outlook, etc.)

· An understanding of adult education and Analysis, Design, Development, Implementation, and Evaluation (ADDIE).

· Proficient instructional design skills with experience in e-learning platforms and multimedia tools.

· Familiarity with authoring tools (e.g., Articulate), and advanced LMS features.

Physical Requirements:

· Stand, walk and/or sit for eight (8) hours a day.

· Communicate effectively, verbally, written, in person, via telephone, or electronically.

· Lift and maneuver up to 20 lbs.

The above description outlines the most significant job functions performed but may include other similar functions or assignments not explicitly mentioned.