Assistant Ops Manager

Assistant Operations Manager Role And Expectations

As an Assistant Operations Manager, you are entrusted with supporting the Operations Manager in managing

daily branch operations. Y ou will assist in monitoring key performance indicators (KPIs) and contribute to

achieving organizational goals. Success in this role requires effective collaboration with teams, overseeing

employee training and development, and proactively addressing operational challenges to drive continuous

improvement.

Key Responsibilities:

1. Support Branch Operations

○ Assist the Operations Manager in overseeing daily operations across all branches, ensuring

efficient functioning and smooth execution of tasks.

2. Safety and Customer Service Standards

○ Ensure that all teams adhere to safety protocols and maintain high levels of customer service,

fostering a customer-first mindset.

3. Key Performance Indicators (KPIs)

○ Monitor performance metrics and contribute toward meeting and exceeding company KPIs,

including safety, customer satisfaction, and operational efficiency.

4. Employee Training and Development

○ Assist in coordinating and managing employee training programs to ensure that all teams have the

necessary tools, knowledge, and resources for success.

5. Team Activity Coordination

○ Collaborate with different departments and teams to ensure smooth day-to-day operations and

effective problem-solving in real-time.

6. Continuous Improvement

○ Identify areas for improvement within branch operations and collaborate with the Operations

Manager to implement changes that drive operational efficiency.

7. Ethical Standards and Compliance

○ Ensure that all operational activities comply with company policies and maintain ethical

standards across the board.

8. Resource Management

○ Ensure that teams are adequately resourced and trained to handle operational challenges while

keeping cost-efficiency in mind.

9. Problem Solving and Adaptability

○ Proactively address operational issues, providing timely solutions, and adapting to the fast-paced,

dynamic environment of the transportation industry.

10. Communication and Collaboration

○ Maintain clear and effective communication with the Operations Manager, teams, and other

departments to ensure alignment in achieving company goals.

11. Performance Evaluation

○ Collaborate with the Operations Manager to evaluate team performance, track progress toward

goals, and provide feedback for growth and improvement.

Qualifications:

Strong leadership and team management skills.

Excellent problem-solving abilities with a focus on continuous learning.

Ability to work in a fast-paced environment and adapt to unpredictable situations.

Experience in operations management or a related field is preferred.

Strong communication and organizational skills.

Tech Savvy; Includes proficiency in Excel with knowledge of pivot tables/graphs.

Benefits:● Personal phone use reimbursement of $40 will be issued monthly.

● Health Insurance: To support your healthcare needs, we offer reimbursements for

health insurance premiums. This benefit aims to ease the financial burden of

healthcare expenses. Medical, dental, and vision benefits are provided through

Thatch's ICHRA, starting on the 1st of the month following 60 days of

employment.

● You can accrue up to 2 weeks of paid vacation (PTO) and use it after 90 days

about (3 months) of employment.

● Eligible employees must provide ample notice and get HR approval before using

paid vacation.

In addition to the duties listed above, employees are required to: adhere to Tower WAV’s

policies and procedures; work in a safe manner; perform duties as workload necessitates;

maintain a positive and cooperative attitude; communicate regularly with your supervisor

about work issues; demonstrate efficient time management; demonstrate regular and

reliable attendance and punctuality; meet applicable productivity standards; and complete

other duties as assigned by Tower WAV from time to time.

Employees must have reliable transportation to and from the workplace.

This outline is not intended to be all-inclusive of the employee’s duties and

responsibilities as they may change at the sole discretion of Tower WAV.

It is the policy of Tower WAV to provide equal employment opportunities to all applicants

without regard to race, color, creed, religion, sex, gender, pregnancy status, gender

identity, gender expression, national origin, citizenship, age, ancestry, sexual orientation,

physical or mental disability, medical condition, genetic information, marital status,registered domestic partner status, reproductive health care decision making, military or

veteran status or any other characteristic protected by federal, state or local law. This

policy applies to all terms and conditions of employment, including recruiting, hiring,

placement, promotion, termination, layoff, transfer, leaves of absence, and compensation.

In addition, Tower WAV will provide reasonable accommodation for qualified individuals

with disabilities.

Salary : $40