Pharmacy Technician / Patient Care Representative

.Patient Care Representative: Monday – Friday 10:00 a.m. – 6:00 p.m.

Are you looking for a position that offers work/life balance? Town & Country Compounding Pharmacy's pharmacy techs work M-F, no nights, weekends or holidays.

Job Description:

• The Registered Patient Care Representative is responsible for performing non-compounding and non-billing activities related to patient care

Reports To:

• Executive Administrator and Customer Service Supervisor

Job Activities and Responsibilities:

• Must have knowledge of and follow applicable company Standard Operating Procedures, NJ BOP regulations, and HIPAA privacy guidelines.
• RPCRs are often the first point of contact for customers so RPCRS must greet and assist patients and prescribers in a friendly and professional manner.
• Shall ensure the accuracy of patient information/profile by verifying patient DOB, address, phone number, email address, allergies, disease state(s), and medication profile.
• Data entry of prescriptions, patient demographics, and physician information into pharmacy dispensing software and Excel spreadsheets;
• Assist in answering and triaging incoming phone calls and taking and relaying messages.
• Other patient communication responsibilities include: scheduling medication pick-ups and deliveries, collecting payment from patients, and entering information into Excel spreadsheet.
• Responsible for ensuring sufficient follow-up activities for all prescriptions currently “on hold.”
• Back up the front desk/cash register.
• Place refill reminder calls to patients on a weekly basis and make other courtesy calls as needed.
• Responsible for marketing and promoting the company's services, such as seminars, consultations, other compounded formulations, and supplements/vitamins.
• May be required to work extra hours based on business needs.
• Work under the supervision of the Executive Administrator and the Customer Service Supervisor.
• Perform other miscellaneous tasks as needed and as assigned

Qualifications:

• Registration as a Pharmacy Technician with the NJ Board of Pharmacy;
• Previous experience in pharmacy billing and customer service;
• High school or equivalent education;
• Detail-oriented and able to manage time, prioritize, and adhere to deadlines in a busy environment;
• Customer friendly with excellent communication and telephone skills, and demonstrated good judgement;
• Ability to contribute in a positive and fast-paced team environment;
• Independent worker/self-starter with the ability to maintain an organized workstation
• Must be punctual and have regular attendance
• Will be required to obtain PTCB Certification after 90 days of employment

Appearance:

• Should reflect positively on Town & Country Compounding.

Benefits:

We offer a competitive salary with:

• Health insurance
• 401K
• Paid Time Off

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Ramsey, NJ 07446: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20