Service Customer Support Representative

Overview
We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Handle outbound calling to follow up on customer inquiries or issues.
• Maintain detailed records of customer interactions and transactions in our computerized system

Experience

• Previous experience in a call center environment is preferred but not mandatory.
• Bilingual or multilingual capabilities are a plus, enhancing communication with diverse customers.
• Strong computer skills with proficiency in office software applications.
• Experience in cash handling is advantageous for roles involving transactions.
• Excellent verbal and written communication skills are essential for effective interaction with customers.
• A background in sales or customer service will be beneficial in understanding customer needs.

Join us as we strive to provide exceptional support to our customers while fostering a positive work environment. Your contributions will play a vital role in enhancing the overall customer experience.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 25 per week

Shift:

• Evening shift

Work Location: In person

Salary : $16 - $18