What are the responsibilities and job description for the Head of Patron Services - Acton Memorial Library position at Town of Acton, MA?
The Town of Acton is seeking a dynamic, adaptive and experienced individual to join our team as the Head of Patron Services. We are looking for someone to manage the daily operations of the patron services desk and ensure efficient access to library materials for patrons. This is a full-time, 40-hour, benefitted position. Acton is an increasingly diverse town of about 25,000 residents. This professional position will work to oversee all aspects and functions of the Patron Services Department. Customer service experience is highly valued.
General Duties and Responsibilities: This position supervises 14 full and part-time staff; also supervises volunteer and Senior workers either directly or through delegation. Serves as a member of the Library Leadership team under the Director to plan and coordinate overall library services. Responsibilities include interviewing and training employees; planning, assigning, and directing work; evaluating performance; addressing complaints and resolving any issues that arise. This position will develop and maintain Patron Services staff schedules; implement and oversee cross-training of all staff duties. Check materials in and out and renewing materials either in person or via telephone. Assist users and answer library users’ questions and interpret and enforce library policies and procedures to the public. Process loan requests from non-MLN libraries and Comcat, producing statistical and budget reports. Perform these and all other duties as assigned at the discretion of supervisors.
Minimum Entrance Requirements: Bachelor's degree in library science, information science, or a related field. At least 2 years in a supervisory role. Strong leadership and supervisory skills, with the ability to motivate and mentor staff. Excellent communication, interpersonal, and strong soft skills. Proficiency in library management systems and related technologies. Attention to detail, organizational skills, and ability to manage multiple priorities effectively. Commitment to fostering diversity, equity, and inclusion in library services. Demonstrated commitment to public service and staff development; comfort and confidence in all matters of technology. Experience working with different cultures and abilities. The employee must occasionally lift and/or move up to 30 pounds.
Preferred Qualifications: Master's degree in library science or information science. Five years of experience working in a library setting, with demonstrated knowledge of circulation operations and procedures. Additional certification or coursework in circulation management or related areas. Experience with integrated library systems (ILS). Fluency in a world language.
Special Requirements: Work schedule includes one night a week, one Saturday in three and occasional Sundays. Flexibility to work evenings and weekends as required by program and service schedules. For example: possibly helping at an after hours event. Also, occasional confidentiality is essential; ability to travel occasionally to other sites in Acton, the Network’s Central Site in Natick, and other locations in eastern Massachusetts.
Pay Rate: I-8, starting at $61k to $79k/annually depending on qualifications
Benefits: $425 fitness club reimbursement program (if enrolled in Town Health Insurance plan), and free transportation from the commuter rail station to Town Hall. Health, Dental, and Vision insurance are just some of our competitive insurance benefits. Employer paying 75% of the Health Insurance.
Applications
Submit a resume, and cover letter to Human Resources (e-mail jobs@actonma.gov).
Acton is an Equal Opportunity Employer.
Applications available on Town website: www.acton-ma.gov, Human Resources
Deadline: First consideration being given to applications received by April 10, 2025
General Duties and Responsibilities: This position supervises 14 full and part-time staff; also supervises volunteer and Senior workers either directly or through delegation. Serves as a member of the Library Leadership team under the Director to plan and coordinate overall library services. Responsibilities include interviewing and training employees; planning, assigning, and directing work; evaluating performance; addressing complaints and resolving any issues that arise. This position will develop and maintain Patron Services staff schedules; implement and oversee cross-training of all staff duties. Check materials in and out and renewing materials either in person or via telephone. Assist users and answer library users’ questions and interpret and enforce library policies and procedures to the public. Process loan requests from non-MLN libraries and Comcat, producing statistical and budget reports. Perform these and all other duties as assigned at the discretion of supervisors.
Minimum Entrance Requirements: Bachelor's degree in library science, information science, or a related field. At least 2 years in a supervisory role. Strong leadership and supervisory skills, with the ability to motivate and mentor staff. Excellent communication, interpersonal, and strong soft skills. Proficiency in library management systems and related technologies. Attention to detail, organizational skills, and ability to manage multiple priorities effectively. Commitment to fostering diversity, equity, and inclusion in library services. Demonstrated commitment to public service and staff development; comfort and confidence in all matters of technology. Experience working with different cultures and abilities. The employee must occasionally lift and/or move up to 30 pounds.
Preferred Qualifications: Master's degree in library science or information science. Five years of experience working in a library setting, with demonstrated knowledge of circulation operations and procedures. Additional certification or coursework in circulation management or related areas. Experience with integrated library systems (ILS). Fluency in a world language.
Special Requirements: Work schedule includes one night a week, one Saturday in three and occasional Sundays. Flexibility to work evenings and weekends as required by program and service schedules. For example: possibly helping at an after hours event. Also, occasional confidentiality is essential; ability to travel occasionally to other sites in Acton, the Network’s Central Site in Natick, and other locations in eastern Massachusetts.
Pay Rate: I-8, starting at $61k to $79k/annually depending on qualifications
Benefits: $425 fitness club reimbursement program (if enrolled in Town Health Insurance plan), and free transportation from the commuter rail station to Town Hall. Health, Dental, and Vision insurance are just some of our competitive insurance benefits. Employer paying 75% of the Health Insurance.
Applications
Submit a resume, and cover letter to Human Resources (e-mail jobs@actonma.gov).
Acton is an Equal Opportunity Employer.
Applications available on Town website: www.acton-ma.gov, Human Resources
Deadline: First consideration being given to applications received by April 10, 2025
Salary : $61,000 - $79,000
