Assistant Director of Neighborhood Services

• Manages and directs the activities, operations, and projects assigned to the Neighborhood Services program, including Code Compliance, Rental and Hotel Registration and Inspection, Environmental Health and Food Safety, Animal Services, Neighborhood Engagement and Enhancement.
• Promotes a culture of customer service and collaboration within the department and applies a solution-oriented approach to mediating complex service provision considerations.
• Communicates the mission and goals of the department and proactively seeks and responds to feedback from department customers, colleagues, executive leadership, and other key stakeholders.
• Directs the enforcement/compliance of Town, County and State laws, codes, regulations and activities related to the implementation and management of the Code Compliance, Environmental Health and Food Safety, and Animal Services programs.
• Develops and implements a Rental and Hotel Registration and Inspection program.
• Develops and implements community engagement and enhancement programs targeting multifamily, mixed-use, and single-family neighborhoods, retail and commercial centers.
• Applies best management practices and technological solutions to the administration of programs, business processes, customer service and outreach.
• Supervises division managers. Selects, trains, disciplines, evaluates and supervises work of assigned staff to ensure that department objectives are met.
• Coordinates and prioritizes department and division operations to meet needs of the department, the safety of the public, and to enhance the vibrancy of the community.
• Monitors and evaluates the efficiency and effectiveness of methods and procedures, reallocating resources as needed; works with employees on improvements to Town services; participates in the development and implementation of goals, objectives and priorities; develops and evaluates standard operating procedures.
• Interacts with all Town departments in accomplishment of all Development & Neighborhood Services activities.
• Develops the overall budget for each assigned division; recommends the appropriate services and staffing levels. 
• Reviews the performance of employees; Provides proactive training, coaching, and mentorship to department personnel. Leads by example by pursuing continuous improvement for the department and personally.
• Serves as the department liaison by meeting with residents, business owners, consultants, outside organizations and other department managers and directors, discussing, evaluating, recommending and resolving issues and problems and responding to questions, inquiries and concerns.
• Provides technical advice, writes reports, summaries, and recommendations to staff and others. 
• Assumes the duties of the Director of Development & Neighborhood Services in the latter’s absence.
• Presents to City Council, Boards, Commissions, and community stakeholders.
• May be asked to perform additional job duties that are directly, indirectly or completely unrelated to normal job functions in the course of presenting certain Town special events.
• Performs related duties as required or assigned.

• Bachelor’s degree in Public Administration, Business Administration, Planning, Public Health or related field; AND 
• Five (5) years of Code Enforcement/Neighborhood Enhancement experience, inclusive of two (2) years of supervisory experience; OR 
• An equivalent combination of education, training, and experience.  

• Safe driving record and a valid Texas Driver's License.
• Clear criminal background check and clear pre-employment drug screen.

• Knowledge of laws, ordinances, and regulations governing the Neighborhood Services program.
• Knowledge of neighborhood engagement and enhancement strategies.
• Knowledge of supervisory principles and practices. 
• Knowledge of program management methods and practices. 
• Knowledge of budget management practices. 
• Skill in preparing clear and concise written reports. 
• Skill in speaking and presenting information to groups of varying size.
• Skill in customer service and program management.
• Skill in interpreting and explaining ordinances. 
• Skill in reading and interpreting plans and specifications. 
• Skill in making independent judgements and evaluations.
• Skill in enforcing codes equitably, fairly, and diplomatically. 
• Skill in conflict mediation and resolution.
• Skill in implementing and administering program management software.
• Ability to establish and maintain effective working relationships.
• Ability to communicate effectively both verbally and in writing.

Salary : $98,068 - $147,102