What are the responsibilities and job description for the Part Time Customer Service Assistant position at Town of Andover, NA?
Salary : $27.49 - $33.34 Hourly
Location : Andover, MA
Job Type : Part Time No Benefits
Job Number : T25047
Department : Town Clerk's Office
Opening Date : 02 / 25 / 2025
Closing Date : 3 / 25 / 2025 11 : 59 PM Eastern
Minimum Hours per Week : 15
Description
Under the general supervision of the Town Clerk, and in concert with the Assistant Town Clerk, assist the office staff in providing excellent customer service to residents and colleagues. Generally, we are seeking a capable, professional, and personable colleague who will (1) complement the office's collegial culture, (2) competently provide administrative support, and (3) enthusiastically embrace tasks that help the team operate productively.
Responsibilities
- Provide assistance to internal and external customers of the department. Greet visitors, answer phones, explain office procedures, and respond to questions within level of expertise and authorization, referring more complex issues to the Town Clerk or Assistant Town Clerk. Issues may include :
1. Explanation of office policies, regulations and procedures, including restrictions or requirements that apply in individual situations.
2. Assistance with voter registration, requests for vital records, licenses, permits, business certificates, etc.
Qualifications
Skills, Knowledge and Abilities
Knowledge of standard office procedures, practices, forms and equipment; dexterity and accuracy in operating computer keyboards and other standard office machines.
Ability to interact effectively and pleasantly with a wide variety of individuals, including residents, colleagues, outside professionals, and members of the public.
Ability to understand, select, and perform basic mathematical calculations efficiently and accurately.
Ability to perform multiple tasks and deal effectively with interruptions.
Ability to perform detailed work accurately and with dispatch.
Education and Experience
Duties require two years of administrative or business school with knowledge of office administration, administrative practices, record keeping, and automated office systems and procedures; 2-3 years of related experience; or any equivalent combination of education and experience.
Supplemental Information
PHYSICAL ELEMENTS
Normal office environment, not subject to extremes in noise, temperature, odors, etc.
Intermittent standing to assist customers in the office or on the phone.
Frequent interruptions to assist customers in the office or on the phone.
May spend extended periods of time at a terminal, on the telephone, or operating other office machines, requiring eye-hand coordination and finger dexterity.
Regular lifting and carrying of files, documents, records, etc.
Regular schedule may include occasional evening and weekend hours.
FLSA Status : Non-exempt
Grade : IE-12
Standard Work Week : 15-20 hours
Job Code : 6269
Risk Code : 8810
Salary : $27 - $33
