911 Telecommunicator

TOWN OF APEX

invites applications for the position of:

911 Telecommunicator

ABOUT THIS POSITION:

Our Telecommunicators are the lifeline that connects the community to the emergency responders. They are the first point of contact during an emergency, are responsible for triaging calls, gathering information and providing necessary aid. Our Police Emergency Communications Center provides critical emergency response services for Apex Police. Please see our video to see what it is like to be a Telecommunicator for Apex Police.

EXPECTED HIRING RANGE: $49,396.00 - 60,510.00

WORK LOCATION: 205 Saunders Street, Apex, NC 27502

SCHEDULE: The Public Safety Communications Center operates 24 hours a day. The typical shifts for this position are 06:00-18:00, 18:00-06:00 and 12:00-00:00. Vacancies are filled in a manner that best fit the needs of the community and or the agency.
The two-week schedule is as follows:

• Work Monday Tuesday
• Off Wednesday Thursday
• Work Friday Saturday and Sunday
• Off Monday and Tuesday
• Work Wednesday and Thursday

POSTING CLOSING DATE: June 30, 2025 at 7pm

WHAT YOU WILL BE DOING:

An employee in this position works an assigned shift and receives incoming emergency and non-emergency calls, dispatches and maintains contact with police units, dispatches calls for fire, and mutual aid as required. Work includes operating dispatch equipment, computer terminal connected to the Division of Criminal Information (DCI) and the National Crime Information Center, and using State of NC databases for items such as warrants and missing persons. Work also involves the performance of detailed record keeping, monitoring public and private alarms, entering data and filing of police incidents and filing of related documents, and updating status and locations of public safety personnel.

This position reports to the Communications Shift Supervisor. Requires regular supervision on routine work.

This position does not have supervisory responsibilities.

A SAMPLE OF THE ESSENTIALS:

• Emergency Response: Receive and respond to emergency and non-emergency calls from the public, law enforcement, and other agencies.
• Dispatch Services: Dispatch appropriate personnel and resources to incidents, ensuring timely and accurate response.
• Information Gathering: Obtain essential information from callers to assess the nature and severity of incidents.
• Resource Coordination: Coordinate with emergency service and local agencies to facilitate a collaborative and cohesive response.
• Technology Utilization: Effectively use computer-aided dispatch (CAD) systems, GIS mapping tools, and other relevant technologies to enhance communication and response efforts.

WHAT YOU'LL NEED:

Position requires a High School Diploma or GED and less than 1 year of experience in dispatching and communications; or an equivalent combination of education and experience.

Possess or ability to obtain a valid Division of Criminal Information operator's certificate along with NC Sheriff’s Education Training and Standards Basic Telecommunicator and NIMS/ICS certifications within six months of employment.

Questions regarding the qualifications can be directed to the Apex Police Department Training and Recruiting Unit at APDRecruiter@apexnc.org or call 919.249.3452. A completed North Carolina F-3 Personal History Statement with revision date of January 2021 or later is required to move forward in the selection process.

WITH...

• Strong communication skills, both verbal and written.
• Ability to remain calm and focused in high-pressure situations.
• Excellent multitasking and organizational abilities.
• Proficiency in using computer-aided dispatch (CAD) systems or other relevant technology.

WHAT WOULD SET YOU APART:

Associate degree and previous public safety and emergency communications experience preferred (or other / additional promotional criteria as defined in the Department’s career advancement criteria).

WHO WE ARE:

Known as "The Peak of Good Living", the Town of Apex is a rapidly growing Wake County municipality with a current population of more than 75,000 and was ranked in 2015 as Money Magazine's Best Place to Live in America. Our current workforce is comprised of over 540 full-time employees and over 125 part-time/seasonal staff. Our Human Resources Department - with the support and confidence of Town leadership - is committed to providing best-in-class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential. We offer a generous benefits package, and have a highly competitive compensation program. More than that, the Town is an awesome place to work, as evidenced by the 96% job satisfaction rating received in the last employee opinion survey conducted with our employees.

WHAT WE OFFER:

Not only is the Town "The Peak of Good Living", but it's also a great place to work! We strive to "reach the peak" of being an employer of choice by providing competitive salaries and excellent benefits, including:

• Paid medical, dental, vision, and life insurance for employees

• 5% contributions to the NC401(k) retirement plans (no matching required)

• Participation in the Local Government Employees' Retirement System (LGERS), 6% contribution by employee

• Traditional sick and vacation leave

• 80 hours Peak Paid Time Off per year (after completion of probation)

• $1,200 Peak Lifestyle Benefit to pay for health and wellness activities (after completion of probation)

• Paid parental, caregiver, and bereavement leave

• 13 paid holidays

• Longevity pay

• Tuition assistance

• Expansive wellness program, and more!

KEEP IN MIND:

Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre-employment drug test, post-offer functional testing (if required by position), background verifications including references, criminal record and driver's license checks prior to employment.

The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.