IT PROJECT MANAGER/SYSTEMS ANALYST

Systems Analyst and IT Project Manager

Full-Time 35 Hours
Salary Range $83,662 - 108,115 Annually

Definition

Professional, supervisory, administrative, and analytical work in support of technology related projects and initiatives to all Town and School Departments, overseeing the design and execution of IT services, infrastructure, and software within the organization. This role is designed to have a wide reach across the organization to seek out and develop technology and business practice modernization initiatives, with a focus on enterprise applications utilized by both the Town and School District. The current portfolio includes MUNIS, Google suite, Office365, ESRI and OpenGov.

Main duties include business analysis, project planning, budgeting, resource allocation and project implementation. The use of technology as a solution, especially with a holistic view of the organization can help individual staff and the Departments reach their goals of a more robust, efficient, and effective work environment.

Work Environment

Work is performed under typical office conditions and remotely as needed. May need to work in various other offices to support staff in other departments, outside of normal working hours as required to complete tasks and may attend evening meetings to support initiatives as needed.

Has regular contact with staff and offices throughout the Town in answering questions by phone, email, in person, and through the IT Help Desk, solving problems, providing training, designing and implementing support for applications. Considerable diplomacy and sound judgment in managing these relationships is essential.

Works under the general supervision of the Director of Applications and Development. The successful candidate will have experience setting priorities while balancing the incoming requests from staff, board/committees, and public requests. Certain larger project initiatives are to be communicated clearly to CIO and the IT Leadership Team to help prioritize within the larger framework of the Department. This position requires an independent, self-starter mindset with a solid understanding of how to manage multi-project, on-demand requests, to delivery timely results.

Has access to extensive confidential information throughout the Town government and School District.

Errors in administration and judgment could significantly affect the municipality’s ability to deliver services, could have financial and legal repercussions.

Essential Duties and Responsibilities:

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

Project Management:

• Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.

• Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.

• Understands the project scope and how individual work packets impact schedule.

• Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.

• Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.

• Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.

• Works to ensure smooth transition to MUNIS and other platform upgrades including communicating with various town staff and providing and or coordinating relevant training to affected staff.

• Serves as backup to the service desk in the implementation of controls permissions for access to data within the MUNIS and other enterprise systems.

Business/Systems Analyst:

• Provides business process and systems analysis with an eye towards standardizing operating procedures and eliminating manual activities that can be digitized

• Designs frameworks and configuration of workflows

• Implements and controls permissions for access to data within platforms and applications. Extensive information within the system includes but is not limited to access to highly confidential information

• Troubleshoots technical issues as escalation point for IT Service Desk

• Works closely with IT Managers of Applications and Service Desk to transition projects into fully supported services

• Creates system guidelines and manuals for the organization. Writes and leads technical specification plans for Department Heads and provides ongoing technical support. This includes installing software, leading onsite trainings and technical support.

• Regularly reviews and works with stakeholders to improve the member management process. Conducts regular reviews of systems and generating reports on efficiencies and improvement areas

• Structures and prioritizes business requirements and communicating plans with stakeholders for review and approval

• In-depth assessment of current practices, which may involve short- or long-term efforts and immersion in requesting department’s environments

• Listens to and synthesizing information provided by staff and understanding why challenges exist to promote development of a useful solution

• Documents and communicates finding

Education:

Bachelor’s degree preferred in Computer Science, Business Administration or Information Technology related field or combination of a bachelor’s degree and at least 4-6 years of related experience.

Experience with municipal government beneficial but not required as we value skills developed in a non-government environment.

Required Skills:

• Thorough understanding of information technology procedures and practices.

• Ability to motivate groups of people to complete a project in a timely manner.

• Thorough understanding of project management principles and planning.

• Proficient in project management software development lifecycle.

• Excellent analytical, logical thinking, and problem-solving skills.

• Excellent verbal and written communication skills.

• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.

• Proficient with MUNIS, Microsoft Office Suite, and Google.

• Organized with attention to detail.

Additional Skills:

• PMP certification highly preferred.

• Experience with OpenGov, PowerSchool applications and other administrative platforms a plus

Abilities and General Knowledge

Strong ability to communicate with staff of varying technical abilities. Strong technical, analytical, and problem-solving skills, as well as good written and oral communications skills. Ability to understand complex business processes and requirements and translate them into written requirements. Ability to communicate and disseminate information within the organization as appropriate. Ability to work on multiple assignments; be an effective collaborator, exercise good judgment in decision-making and discretion with the routine access to confidential information; meet deadlines, work independently, demonstrate an attention to detail and be flexible.

Self-starter with ability to work independently, as a leader of a team, and as a member of a team. Interpersonal skills, such as active listening, comprehension, giving constructive feedback, and patience. Analytical skills, related to understanding and describing complex business systems and processes. Writing skills related to development of software requirement, documenting existing and future business processes.

Additional Requirements

Valid driver’s license

Physical Requirements:

Moderate physical effort is generally required to perform duties. The employee is frequently required to operate equipment, walk, stand, sit, speak, and hear, lift, reach, balance, crouch, crawl, and stoop. Tasks may involve extended periods of time at a keyboard or workstation. Must be able to communicate verbally. Light lifting and carrying of work materials, including files, microcomputers and peripheral equipment or other items weighting between 15-20 pounds.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employ