STAFF ASSISTANT/COMMUNICATION COORDINATOR

JOB DESCRIPTION

The Town of Auburn is seeking a dynamic and qualified candidate for the position of Staff Assistant/ Communication Coordinator to the Town Manager’s office. This full-time, non-union, exempt position is designed to provide critical administrative support to the Town Manager’s office, with a strong focus on managing communications, coordinating town operations, and engaging with the community. The ideal candidate will be a proactive and organized self-starter with a commitment to maintaining transparency, fostering positive relationships, and supporting the day-to-day functions of local government.

RESPONSIBILITIES

• Assist in processing license and permit applications, as well as coordinating town board/commission/committee appointments
• Coordinate and support logistics for town events and public meetings, ensuring effective communication before, during, and after events
• Create and edit content for newsletters, reports, the Town’s website, and other public-facing communications
• Design and produce digital and print materials, including presentations, flyers, and event posters, using tools like Microsoft Office Suite, Canva, or Adobe
• Develop and implement communications strategies to promote town initiatives, projects, and programs
• Help craft and execute strategic communication campaigns that raise public awareness and foster trust and confidence in town operations
• Maintain confidential records and handle sensitive information appropriately
• Post on social media platforms (Facebook, X/Twitter, Instagram) to disseminate information, engage with residents, and enhance the town’s online presence
• Prepare the quarterly municipal newsletter and Annual Town Report
• Research, analyze, and compile data for reports, presentations, and communications
• Support the Town Manager's office in ensuring accurate and timely follow-up on citizen inquiries and concerns

MINIMUM REQUIREMENTS

• Associate's degree required; Bachelor’s degree preferred, or equivalent combination of education and experience
• A minimum of three years of high-level administrative experience is required, including experience working with the public in customer service or a communications-related role
• Strong written, verbal, and interpersonal communication skills
• Proficiency in Microsoft Office Suite, Canva, or Adobe; experience with workflow tools like Trello is a plus
• Ability to work independently and as part of a team to meet deadlines and manage multiple tasks
• Must obtain Notary Public certification within 4 months of hire
• Experience in municipal government or public relations is a plus

PREFERRED QUALIFICATIONS

• Bachelor’s degree in communications, public relations, or a related field
• 5 years of administrative experience, with a background in local government, public relations, or communication
• Familiarity with the processes of municipal government, including knowledge of public meetings, licensing, and permitting
• Experience managing social media accounts for a business or government entity
• Demonstrated ability to work effectively both independently and as part of a team.

SALARY RANGE

$55,000 - $61,000, DOQ

Interested applicants please send cover letter and resume to Jillian Taylor, 104 Central Street, Auburn, MA 01501 or email to Applications. AA/EOE

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