What are the responsibilities and job description for the Summer Front Desk Attendant - Indoor Aquatics position at Town of Blacksburg, VA?
General Definition of Work
The Front Desk Attendant for the Aquatics department provides administrative, reception, and program support for the Aquatic Center.
Shift may include: Sunday afternoons, Thursday mornings and afternoons, Friday afternoons and evenings, Saturday mornings and afternoons
The Town of Blacksburg is an EEO Employer M/F/D/V
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
- Performs clerical duties as required such as maintaining logs and reports and assists with mailings
- Assists recreation staff in their duties and assignments
- Manages the phone activity including providing general knowledge to callers
- Manages walk-in traffic
- Performs membership identification process
- Maintains common areas and office equipment
- Assists in maintaining cleanliness of locker rooms/rest rooms, lobby area and pool decks as necessary
- Handles cash receivables and operates a cash register/computer
- Attends staff meetings and monthly in-services
- Assists with opening and closing procedures
- Performs other job duties assigned, to include but not limited to camps, special events, front desk, swim lessons, and swim team
Knowledge, Skills, and Abilities
- General knowledge of current office practices, methods, and procedures
- Strong verbal and written communication skills
- Ability to positively interact with the general public
- Ability to efficiently coordinate activities and work effectively with other staff in a positive work environment
- Ability to use a personal computer is required, along with basic use of Microsoft software such as Word and Excel
- Requires clerical skills including typing, filing, office machine operation, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously
- Requires excellent customer service skills
- Ability to prevent accidents through rule enforcement, remain calm in emergency situations, analyze and correct facility hazards; as well as the ability to learn and adhere to the facility emergency procedures
Education and Experience
- High School Diploma or GED Certification required
- Customer service experience preferred
- Cash handling experience is desired
- Valid drivers license with satisfactory driving record
- Must be at least 18 years of age
Physical Requirements
- Must be able to lift or move equipment/chemicals up to 80 pounds with assistance and lift up to 50 pounds unassisted
- Must stand and/or sit for extended periods of time
- Must be able to frequently sit, stand, walk, climb, bend, kneel, stoop, reach and lift, exhibit manual dexterity and the ability to handle objects
- Must be able to occasionally push, pull or balance
- Ability to talk and hear via the telephone and through face-to-face communication is needed
- May be exposed to chlorine or other pool chemicals, heat, blood or other body
