What are the responsibilities and job description for the Town of Camp Verde, AZ is hiring: Library Specialist l - PC HelpDesk in Camp Ver position at Town of Camp Verde, AZ?
Salary : $38,812.80 - $47,548.80 Annually
Location : Camp Verde, AZ
Job Type : Full Time
Job Number : 203
Department : Camp Verde Community Library
Opening Date : 12 / 17 / 2024
Reports To : : Library Manager
General Purpose
Under general supervision of the Library Manager, the Library Specialist I, coordinates, and provides experienced patron and technical support in the provision of library, programs, materials, and customer services. This position is a frontline position responsible for library materials maintenance; knowledge of technical functions using library systems; knowledge of resources designed to serve the reference, readers' advisory, and technology needs of library patrons; marketing and promoting the library; development and implementation of library programs and services. The Library Specialist I oversees the PC Helpdesk functions, processes, condition of audio / visual stacks, and Helpdesk scheduling; works with and mentors frontline staff and volunteers who interact with the public to provide reference and computer assistance to patrons in-person and over the phone; assists with technical and Audio / Visual setup and troubleshoots issues.
Primary Duties & Responsibilities
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. May provide backup duties related to other divisional positions as needed.
- Assists patrons with computer usage and reference questions; searches files and indexes to assist customers with research; issues library cards and updates records; checks library materials in and out, processes old and damaged materials, and updates bibliographic records; assists with administrative office duties; assists with opening and closing of the library; cross-trains and coordinates the work of volunteers and junior staff.
- Uses knowledge of Library collection and research tools to provide experienced customer service functions in a courteous and respectful manner within scope of training; responds to requests for information within the scope of authority; performs technical support activities for library computer systems as directed; explains library services, policies and procedures; maintains records, archives and files; gathers and compiles data for ongoing library records and reports.
- Performs library loan functions; searches, identifies, and retrieves materials requested by patrons, and materials requested by other libraries; searches online database to find and request materials; manages receipt and delivery of books and materials, and maintains transactional statistics.
- Greet patrons and maintain awareness of people coming and going in PC area of the library.
- Help patrons with public computing and printing issues and information requests.
- Help patrons locate materials / resources in the library or via library's online catalog.
- Answer basic & in-depth reference and information requests from patrons and keep a current log to ensure proper follow-through and report statistics.
- Submit requests to borrow InterLibrary loans that fill CVCL patron requests to Tech Services.
- Monitor use and reservations for Quiet Rooms, reference questions, PC help interactions, etc. for statistical reporting
- Performs other related duties as assigned or required.
MANAGERIAL RESPONSIBILITIES :
Provides direction and training to Library Clerks, Aides, and volunteers.
Minimum & Preferred Qualifications
Knowledge of :
Skill in :
Education & Experience
Education and Experience :
Required Licenses or Certifications :
EMPLOYEE BENEFITS
Major benefits for a full-time regular employee :
the amount of vacation a regular employee accrues is based on length of service.
40 hour employees earn 80 hours per year for 1 to 5 years of service
40 hour employees earn 104 hours per year for 5 to 10 years of service
Eleven (11) paid holidays
Sick time accrued at a rate of 3.69 hours per pay period
Four (4) health insurance plan options to choose from. 100% paid for employee and 40% paid for dependents
Dental and Vision plans 100% paid for employee and 40% paid for dependents
Health Savings Account (HSA) available
Employer paid life insurance with additional voluntary life available
Arizona State Retirement (ASRS) and long term disability benefits
Public Safety Personnel Retirement (PSPRS) benefits
Salary : $38,813 - $47,549
