911 EMERGENCY COMMUNICATIONS OFFICER

Salary : $53,060.80 - $71,926.40 Annually

Location : Cary, NC

Job Type : Regular, Full-Time

Job Number : 25-02294

Department : Police

Opening Date : 01 / 29 / 2025

Closing Date : 3 / 3 / 2025 11 : 59 PM Eastern

FLSA : Non-Exempt

Bargaining Unit : N / A

Description

• Starting salary for Emergency Communications Officer (out of training or has previous comparable experience) is $55,723 with additional compensation provided based on level of experience. Candidates with no previous experience are hired at 5% less than the starting salary until training is complete.

Do you have a passion for making a positive impact in the lives of others? Have you dreamed of having a job saving lives and helping those in need of emergency assistance? Our Emergency Communications Officers are the lifeline that connects the community to emergency and public safety services. If you are passionate, work well under pressure in a fast-paced environment and desire to help people in your community, then this is the job for you! YOU are the calm voice that ensures the safety of those in need by dispatching emergency Police, Fire and EMS and non-emergency calls. Our is a state-of-the-art 911 Center that provides critical emergency response services to the towns of Cary, Morrisville and Apex. Check out this video to see what it's like to serve as a Cary Emergency Communications Officer.

is a dynamic organization striving to create the Local Government That Does Not Exist through our best resource - our employees! At the Town of Cary, our employees work together to change lives through exceptional service. The OneCary approach empowers each employee to have a voice in a collaborative, adaptive work environment between departments, thinking creatively and strategically together as a team.

The ideal candidate can exhibit situational and emotional awareness to quickly and accurately transition between calls of an urgent nature, while being able to appropriately respond to the caller's needs. Although a plus, prior experience is not necessary for an applicant to be successful. We have an extensive training program that prepares employees for the position. Our Emergency Communications Officers are assigned a 12-hour shift, either day or night (night shift teams receive a shift differential bonus to be paid quarterly) and perform under the general supervision of a shift supervisor.

We offer an excellent salary and benefits package that includes a Career Ladder program with several levels of advancement opportunities. We take into consideration a candidate's previous 911 Emergency Communications experience as we place them at the appropriate level.

Typical Tasks

Your day-to-day responsibilities will include...

Dispatch Services : Dispatch appropriate personnel and resources to incidents, ensuring timely and accurate response.

Information Gathering : Obtain essential information from callers to assess the nature and severity of incidents or type of call.

Resource Coordination : Coordinate with emergency services and local agencies to facilitate a collaborative and cohesive response.

Technology Utilization : Effectively use computer-aided dispatch (CAD) systems, GIS mapping tools, and other relevant technologies to enhance communication and response efforts.

Knowledge, Skills and Abilities

What to bring to the table...

Ability to remain calm and focused in high-pressure situations.

Excellent multitasking and organizational abilities.

Proficiency in using computer-aided dispatch (CAD) systems or other relevant technology.

Knowledge of emergency response procedures and protocols is a plus.

Minimum and Preferred Qualifications

Any combination of education and experience equivalent to graduation from high school and some experience in public safety communications or public safety work.

Candidates contacted for an interview for the position must first pass a CritiCall test in order to be considered. CritiCall tests candidates' ability to perform key aspects of the job. Prior experience is not necessary to successfully complete the test. to view details on the exam process.

CONDITIONS OF EMPLOYMENT

Requires successful completion of a psychological exam, drug testing and background check (which may include criminal history check, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.

Cary ensures equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation, marital status, veteran status, or genetic information.

Regular Full-Time Employees

Cary is pleased to provide excellent, competitive, and comprehensive benefits to serve the needs of our employees and their families.

Because Cary believes that employees are one of our most important resources, significant dollars (averaging about 40% of annual salary per employee) are spent each year on employee benefits.

All regular full-time employees of Cary are eligible, and benefits coverage for new employees and family members is effective upon an employee's hire date.

Why does this job interest you?

Cary values each employee and the gifts and talents they bring to their role. What makes YOU a strong candidate for our department?

Do you have experience in Telecommunications, Public Safety, and / or a fast-paced environment with extensive public contact and a demonstrated ability to work under pressure? If yes, please ensure details are provided in the work history section of your application.

If you are currently certified with DCI, NCIC, EMD and / or EFD with the National Academy of Emergency Dispatch, please list those certifications below. If none, no answer is required.

Can you type at least 35 words per minute? You may check your speed at www.typingtest.com.

Emergency Communications Officers are considered critical personnel. In the event of adverse weather conditions or emergency situations, Emergency Communications Officers are required to report to work along with work outside of their normally scheduled hours and / or past the end of their scheduled shift as needed. Do you understand this requirement and acknowledge you are able to adhere to it if selected?

Emergency Communications Officers are required to be in standby status on a rotating basis for a designated period of seven consecutive days where employee is expected to be readily available for contact by phone, during all non-work hours? Do you understand this requirement and acknowledge you are able to adhere to it if selected?

Are you available to work any shift as assigned based on department needs? You may be assigned either days or nights on weekdays or weekends.

One of the certifications required for this position is mandated by federal and state statute. To obtain certification you must be a US citizen. Are you a US citizen?

How did you hear about our job opening? If a current Cary employee referred you, please list their name here.

Required Question

Salary : $53,061 - $71,926