What are the responsibilities and job description for the POLICE RECORDS SUPERVISOR position at Town of Cary, NC?
Description
Are you ready to make an impact behind the scenes of law enforcement? The Cary Police Department is looking for a driven, detail-oriented leader to oversee our Police Records division – the vital hub that powers our Police Department's mission to serve and protect.
As the Police Records Supervisor, you’ll play a key role in managing critical records that support daily operations and long-term goals. But this isn’t just about records and files, it’s about mentoring a dedicated team, driving excellence, and ensuring seamless service to both internal staff and the community we serve.
In this role, you’ll:
- Lead, develop, and inspire a high-performing team
- Use independent judgment to solve problems and keep processes running smoothly
- Deliver top-notch customer service – because every detail matters
If you're ready to step into a leadership role that makes a difference in the safety and efficiency of Cary, we want to hear from you!
Typical Tasks
Develops, directs, and evaluates the staff of the Police Records Bureau employees, ensuring adherence to established departmental policies, procedures and standards; and assists, advises, and coaches subordinates, as necessary, resolving problems and unusual situations that arise;
Recommends and assists in the implementation of goals and objectives for the records section; participates in the development of new data management system for records by providing input into agency preferences for system, setting user/group administration rights, building code and translation code tables, testing data migration and troubleshooting functionality;
Trains department staff in Mobile Field Reporting and Records Management System;
System Administrator for RMS, CJLeads, Brazos-Mobile Enforcement, and eWarrants;
Responsible to train departmental staff in Mobile Field Reporting (MFR), Records Management System (RMS), and the National Incident Based Reporting System (NIBRS);Responsible for monitoring of citizen on-line reporting and CAD reports for review, which includes approval or rejection of the report, and if applicable, the importing of the reports into the Police Records Management System (RMS);
Interact with both criminal and civil legal processes including the Administration of Court (AOC) for court ordered expungements; Discovery or Subpoena duces tecum from either district attorneys and/or judges, while interacting with the Town of Cary’s attorney liaison for police;
Develops, implements, and updates the Records Bureau’s procedures and training manuals, along with recommending and assisting in the implementation of goals and objectives;
Prepares the budget for Police Records including requests and justification for training, fixtures, and other items;
Assists the general public at the customer service window to handle the more complex and difficult questions related to Police Records;
Performs records checks for other law enforcement/government agencies as requested within legal guidelines;
Represents the department at accreditation meetings and training functions, in the absence of the Police Records Manager;
Reviews all traffic stop reports for accuracy; ensures reports are data entered in the SBI website; teaches new officers;
Manages the field reporting system; runs field reports, prints media reports; reviews reports for accuracy and makes corrections;
Oversees the monthly State Bureau of Investigation’s (SBI) NIBRS submission; the SBI submission of the monthly Racial Profiling Traffic Stop data; and to assist in compiling the annual reporting of Hate Crimes, Domestic Violence Homicide, and Deadly Force Report (in conjunction with Professional Standards);
Examines records problems and determines corrective action;
Assists in the investigation, and actively participates in the implementation and training, of software and related forms to be used by all police personnel;
Performs other job-related tasks as required.
Knowledge, Skills and Abilities
Thorough knowledge of modern police record keeping procedures and practices and department operations; thorough knowledge of police forms, terminology, and records; thorough knowledge of microcomputer software and the use of microcomputers for analysis; thorough knowledge of court rulings and department procedures for release of information; thorough knowledge of police operations and records functions; thorough knowledge of modern office practices; ability to perform a considerable volume of detailed record work; ability to maintain files; ability to type accurately and at a reasonable rate of speed; ability to plan and direct the work of subordinate personnel; ability to operate general office and data entry equipment and computers; ability to interpret computer operating instructions and solve software problems; ability to follow written and oral directions; ability to establish and maintain effective working relationships with others; ability to lead a group; knowledge of the police accreditation process.
Minimum and Preferred Qualifications
Requires a valid driver's license with an acceptable driving record.
Requires drug testing and background check (which may include criminal check, education verification and credit history review) prior to employment.
Cary ensures equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation, marital status, veteran status, or genetic information.
Regular Full-Time Employees
Cary is pleased to provide excellent, competitive, and comprehensive benefits to serve the needs of our employees and their families.
Because Cary believes that employees are one of our most important resources, significant dollars (averaging about 40% of annual salary per employee) are spent each year on employee benefits.
All regular full-time employees of Cary are eligible, and benefits coverage for new employees and family members is effective upon an employee's hire date.
