Golf Pro Shop Attendant

This posting will remain open continuously until filled.

The Town of Castle Rock’s future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock’s identity and quality of life for the future? We value teamwork, cooperation, and quality communication.  We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply. 

Essential Duties & Responsibilities:

• Assists with facility opening procedures
• Greets customers and provides customer service by answering basic questions and responding to basic concerns regarding play and services available at the course in person and over the phone
• Ensures proper check-in, collects fees from golfers, and assigns tee times; Sells range balls, merchandise, and rental equipment; Operates the cash register and Point of Sale (POS) software; Makes proper change and counts cash receipts at the end of each day
• Assists with tournament set-up and operations; Creates signage, provides name tags and range balls, and helps customers with gift certificate redemptions; Leads playing groups to their tee-off hole and assists with scoring the event upon completion
• Ensures consistency in play with the starter sheet
• Assists with inventory control of merchandise; Responsible for maintaining the golf shop in a clean, orderly and fully stocked condition
• Assists with facility closing procedures; Complete golf shop closing checklist; Ensures all closing duties for outside services are complete
• May assist in the annual Junior Golf Academy classes
• May help train new Golf Shop Attendants
• Performs other duties as assigned or required 

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:  High School Diploma or GED

Experience: Six (6) months’ outside service operation experience; or six months’ customer service experience that includes cash handling and familiarity with golf; or any equivalent combination of education, training, and experience.

Knowledge, Skills, and Abilities:

• Exceptional customer service skills
• Effective oral communication skills for following instructions and answering customer questions in person and via phone
• Ability to establish and maintain effective working relationships
• Knowledge of basic math skills
• Skill in operating a cash register 

Physical Demands:

• Sedentary work for long periods of time
• Occasional physical work lifting no more than 10 pounds 
• Occasional lifting, carrying, walking and standing
• Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
• Frequent hand/eye coordination to operate personal computer and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works primarily in a clean, comfortable environment

Equipment Used:

• Uses general modern office equipment, to include, keyboard, 10-key adding machines, and telephones 
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

This posting is subject to close at any point in time once a qualified pool of applicants has been obtained.

Must satisfactorily complete a criminal background check prior to commencing employment. 

The Town of Castle Rock is an Equal Opportunity Employer.