IT Support Specialist

Salary : $45,253.00 - $56,498.00 Annually

Location : Clayton, NC

Job Type : Full-time

Job Number : 25-00728

Department : Information Systems

Division : Information Services Administration

Opening Date : 01 / 21 / 2025

Closing Date : 3 / 4 / 2025 11 : 59 PM Eastern

Hiring Pay Range up to : : $56,498.00

Description

• Salary Grade SG107
• Recruitment Range : $45,253.00 - $56,498.00
• Salary offered will be determined based on directly related experience
• Work Location is 111 E. Second Street, Clayton, NC (Johnston County)

The Town of Clayton is seeking applicants for an IT Support Specialist for the Information Technology Department. The Town of Clayton employs more than 340 full-time staff in areas including police, fire, and electric utilities. The Town of Clayton also offers a range of PT positions including positions in Parks & Rec, Library, and Cultural Arts.

The Town of Clayton is the fastest growing town in Johnston County, which is the fastest growing county in the State of North Carolina. The vision for the Town of Clayton includes a thriving town where growth contributes to the quality of life enjoyed by long-time residents and newcomers alike; easy access but with an atmosphere that feels smaller than it is; a system of parks and greenways that connect people and places; neighborhoods with a variety of quality living options; a town that offers opportunities for people to live, create, shop and eat; a bustling and historic downtown, and businesses that are successful, growing, and investing in the community.

Duties & Responsibilities

Under general supervision of the Information Systems Director, the IT Support Specialist is responsible for the deployment, upkeep, support, and retirement of all town issued workstations, printers, telephone, mobile devices, and any other computer-based equipment. Provides user support for any problems, issues, or requests with any technological or communication systems. Installs, upgrades, supports, and troubleshoots physical network topology, basic network devices, and cabling. Works with Information Systems Director on a strategy for optimizing user's software environment and provides day-to-day training on all town applications.

Special Requirements, Education & Experience

Education :

Experience the minimum amount / type of experience necessary to perform the essential functions of the position :

Depending on the position, the Town may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

If you have technical issues submitting your application, please call the NEOGOV (governmentjobs.com) Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please contact the Human Resources Office. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. To check the status of your application, please log on to your NEOGOV account and click "Application Status". It is not necessary to contact the Human Resources Office to check the status of an application. Normal processing time for applications is 30-45 days from the closing date of the posting.

To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders. Degrees must be accredited by the U.S. Department of Education. Transcripts and degree evaluations may be uploaded with your application. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered for qualifying credit. Attached or incorporated resumes (including Text Resume's on the on-line application) WILL NOT be used for screening for qualifying credit. "See Resume" or "See Attachment" WILL NOT be accepted in lieu of completing an on-line application form. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Applicants may be subject to a criminal background check. Credit and motor checks are required for some administrative, finance and operational positions. Applicants will be required to take and pass a Pre-Employment Drug and Alcohol screen once they are verbally given a conditional offer of employment. Depending on the position, employees may be subject to random drug and alcohol screens throughout their employment. Applicants have rights under Federal Employment Laws : Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA).

Town of Clayton employees enjoy many benefits including a retirement pension plan, 401K membership, Paid Vacation, Sick and Holiday Leave, State Health Plan, and various other benefits. Benefits information can be found by going directly to the Town of Clayton website at :

When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills & abilities, internal equity and budgetary considerations pertinent to the advertised position. The Town of Clayton is an Equal Opportunity Employer. Hiring salary will not exceed hiring pay range unless approved by the Town Manager.

Applications may be reviewed to determine if applicants education and experience is more applicable to other vacant positions within the Town.

Are you familiar with creating or maintaining technical documentation, such as user guides or knowledge base articles?

Have you provided technical support directly to end users in a professional setting?

Have you used remote support tools like ConnectWise, NinjaOne, AnyDesk, or Microsoft Remote Desktop?

Do you have any experience troubleshooting ERP and Asset management systems?

Are you willing to accept the position if offered at the recruiting salary pay range $45,253.00 - $56,498.00?

Required Question

Salary : $45,253 - $56,498