Part time - Customer Service / Cashier

An employee in this class is responsible for providing reception, customer service, administrative support and account receivable work. Work involves heavy public contact, via phone, in person and email, and heavy contact with staff and other departments within the Town’s organizational structure. Considerable tact, courtesy, firmness and conflict resolution skills are required in these public contact functions. Work requires detailed knowledge of the customer service policies and procedures of the department. Work is performed under regular supervision and is evaluated through conferences, by review of appropriate records and reports, and the accuracy and thoroughness of assigned responsibilities.

• Establishes new customers accounts; takes applications and deposits or letter of credit; ensures applications are completed thoroughly; explains payment options to new customers including bank draft, drop box, on line, etc.; explains garbage and recycling schedule; prepares work orders for meter technician to connect services; enters new customer accounts into the data base.
• May collect incoming revenue from utility customers in the form of cash, check, credit card or money order; may process payments from other departments
• Opens and processes utility payments and/or other account requests received by mail and drop box. 
• Daily cash handling, receipt of checks, processing of electronic payments, and daily reconciliation of individual cash drawer. An employee may be tasked with assisting management in the preparation of daily deposits. 
• Closes out customer accounts; prepares work orders for meter technician to obtain final meters readings and turn off meters.
• Sends out welcome emails to all new customers.
• Answers complaints from citizens, researches problems and renders decisions or answers to their questions using a variety of sources including AMI software for hourly meter readings; prepares work orders to check services for low water pressure complaints; refers difficult issues to higher level management for advice and consultation.
• Provides reception for visitors, telephone caller and emails; provides information on Town services, procedures, policies, fees and other information; takes messages and relays to staff.
• Markets load management program to new customers
• Markets energy loan program to all customers
• Makes courtesy calls on delinquent accounts; reviews emails payment extension requests; works with customers on payment extension within policy

• Knowledge of local policy and state statutes regarding area of service.
• Knowledge of standard operating practices involved in modern office operation and servicing the public
• Must be able to read and comprehend departmental policies; must have the ability to prepare and/or process utility payments, account documentation, and bank deposits.
• Knowledge of office technology and financial spreadsheets
• Ability to deal effectively with the public in a tactful and effective manner
• Ability to create and maintain accurate records, reports, and files in support of a customer-oriented operation
• Ability to operate a calculator, computer terminal and related office equipment
• Ability to prioritize work and meet deadlines.
• Ability to multi-task and work with high volume of activities
• Ability to communicate effectively in oral and written form
• Ability to establish and maintain effective work relationships with coworkers, supervisors and the general public
• Customer Service oriented and professionalism.
• Skilled in operating standard office machinery: i.e. computer, typewriter, credit card terminals, telephone, copier, fax, etc.
• Required to work during part time hours posted: 12:30 pm - 5:00 pm Monday - Friday.

MINIMUM REQUIREMENTS 

• High School Diploma or equivalent is required. Associate Degree is preferred. 
• Two (2) years customer service/clerical experience is required.

Salary : $18