Library Assistant

Library Assistant

Seeking a team member for a Saturday position at the busy, community-focused Fowler Branch Library. This position is every week, but it can potentially be filled by one or more candidates. Duties include: serving customers of all ages at a busy circulation desk, registering patrons, processing requests and items according to defined procedures, and helping provide activities and programming. Qualifications: HS Diploma plus minimum of six months frontline customer service experience, excellent communication skills, and attention to detail required.

Work Schedule: Saturdays: 9am-5pm (Fowler/Main). Pay rate $22.47-$26.85/hour, depending on qualifications and experience.

Open until filled; priority by March 26, 2025. Applications will be reviewed as they are received, and the most highly qualified candidates will be invited to one or more interviews. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

Appointment of the final candidate will be contingent upon the results of pre-placement conditions including a criminal record check, a physical exam, and a drug screening. The Town will bear the costs for these pre-placement requirements.

The Town of Concord, MA is an EEO Employer. We value diversity and welcome candidates of all backgrounds to apply.

GENERAL SUMMARY:

Under the general supervision of the Branch Librarian, the Library Assistant serves Library patrons in the branch library through checking materials in and out, explaining use of online resources, assisting patrons to answer their questions, and maintaining shelf order. Performs varied and responsible duties requiring the ability to learn and follow departmental operations and policies and the judgment and flexibility to complete or delegate tasks that are not clearly defined by those policies.

ESSENTIAL JOB FUNCTIONS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

• Provides positive, courteous service to public in a team-oriented environment.
• Performs circulation responsibilities: registers patrons for library cards; checks in and out library materials; processes reserves and other requests; processes interlibrary loan requests; routes items to and from network libraries; assists patrons with searching the catalog and using technology such as self-checkout.
• Assists patrons in locating materials in the library and answers patrons’ questions, including research assistance, Internet navigation, and accessing town and other resources.
• Assists library patrons with accessing electronic and digital resources including downloadable books, music, and other media.
• Sorts books and other library materials and returns them to their proper location; sorts deliveries and checks in items; shelves materials and maintains shelf order.
• Creates brief cataloging records and performs data entry for periodicals.
• Performs special projects and related responsibilities as initiated and requested.
• Performs other related duties as required, directed or as the situation dictates.
• Regular attendance at the workplace is required.

SUPERVISORY RESPONSIBILITY:

None.

EDUCATION, EXPERIENCE & SPECIAL REQUIREMENTS:

• High School Diploma plus at least 6 months of frontline customer service experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent interpersonal and customer service skills; ability to communicate effectively both verbally and in writing; ability to effectively interact with all members of the public in a courteous and tactful manner; ability to establish and maintain good working relationships with coworkers.
• Intermediate level computer skills; ability to operate wide spectrum of office equipment including telephone, printer, copier, etc.
• Knowledge of library principles and procedures; ability to learn automated library systems and related applications; knowledge of standard office procedures, practices, forms and equipment; knowledge of reference sources.
• Ability to work in a multi-tasking environment with constant interruption.

WORKING CONDITIONS & PHYSICAL DEMANDS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. Majority of work is performed in a quiet work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished.

Operates computer, printer, video display terminal, telephone, copier, facsimile machine and other standard office equipment requiring eye-hand coordination and finger dexterity. Standing, walking, balancing, crouching, grasping, pulling, reaching, crawling and stooping may be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.