What are the responsibilities and job description for the Financial Operations Specialist position at Town of Eagle?
About the Role
We are seeking a detail-oriented and customer-focused Financial Operations Specialist to join our team. The successful candidate will be responsible for overseeing the Town's utility billing operations, ensuring accurate and timely customer invoicing, and managing utility billing processes.
Key Responsibilities
- Manage utility billing operations (water, sewer, and trash collection) and ensure accurate and timely customer invoicing.
- Process account openings, closings, and property transfers while maintaining accurate records.
- Troubleshoot billing discrepancies, coordinate meter readings, and resolve customer inquiries with professionalism and efficiency.
- Monitor and process various payment methods, including online, ACH, credit card, cash, and check payments.
- Work closely with Public Works and Finance teams to enhance utility billing processes.
- Serve as the primary liaison with external billing vendors to ensure seamless operations.
Requirements
- Bachelor's degree in accounting, finance, business administration, or a related field.
- 3-5 years of accounting, finance, or billing experience.
- Experience in municipal or utility billing is a plus.
- Strong proficiency in Excel, database management, and financial software.
- Bilingual (English/Spanish) helpful, bilingual pay incentive.
Benefits
- Competitive hourly rate.
- Opportunity to work one day remotely per week.
- Primarily an office-based role with occasional travel for offsite meetings and training.
