IT Analyst I

Position Title: IT Analyst I

Common Title: IT Support/Field Technician I

Reports to: IT Manager

FLSA Status: Non-Exempt

Department: Innovation and Technology

Direct reports to this position: None

About Us

Nestled in the heart of the Colorado Rockies, the Town of Eagle is a vibrant and forward-thinking community where innovation meets community spirit. We're looking for an IT Analyst/Technician I to join our team and play a key role in keeping our technology running smoothly, both in the office and out in the field. This is a dynamic position combining technical problem-solving, customer service, and hands-on hardware installations.

Your Role

As an IT Analyst/Technician I, you'll play a vital role in maintaining and enhancing the Town's technology systems. Whether troubleshooting desktop issues, installing outdoor broadband antennas, or managing hardware inventory, your work will directly support both internal staff and broadband customers.

Hiring Range:$31.65 - $37.98 hourly. Final offer and placement within the range will be commensurate with experience.

Key Responsibilities:

• Serve as the first point of contact for desktop, hardware, and application support.
• Install, configure, and maintain IT and Broadband hardware, including workstations, audio/video equipment, outdoor antennas, and digital signage.
• Work in the field to support outdoor hardware tasks such as residential broadband antenna installations and limited tower work.
• Assist with underground conduit supervision and related outdoor technical work.
• Troubleshoot and resolve technical issues, ensuring system reliability and uptime.
• Collaborate with staff, customers, and vendors to address technical needs effectively.
• Manage hardware inventory and support equipment deployment.

What We're Looking For

Skills and Qualifications:

• 1-2 years of experience in IT, AV, telecommunications, or related fields.
• Certifications in Windows products, telecommunications, broadband, or AV are preferred.
• Proficiency with Microsoft Office 365 and familiarity with low-voltage wiring.
• Excellent communication, critical thinking, and time management skills.
• Ability to adapt to both indoor office environments and outdoor fieldwork.

Special Requirements:

• Valid Colorado driver's license with a clean driving record.
• Ability to obtain Security/CJIS clearance within 3 months of hire.
• Comfortable lifting and carrying equipment (up to 75 lbs.) and working in varied weather conditions.

Why Join the Town of Eagle?

This is more than just an IT role—it's an opportunity to make an impact on a thriving community. Working with us means:

• Contributing to a tech-forward environment with both indoor and outdoor responsibilities.
• Joining a supportive and collaborative team that values integrity, respect, and responsibility.
• Enjoying professional development opportunities and a healthy work-life balance.
• Being part of an inclusive workplace nestled in one of Colorado's most beautiful regions.

Position Type and Expected Hours of Work

This is a full-time, benefits-eligible position averaging 40 hours per week. Work hours are typically Monday through Friday between 6:00 a.m. and 6:00 p.m. Flexibility may be required for projects, including occasional schedules outside of regular office hours or adjusted workweeks (e.g., 4-10 schedules). Regular, dependable on-site attendance is essential.

Our Commitment to Diversity, Equity, and Inclusion: The Town of Eagle is an equal opportunity employer committed to diversity, equity, and inclusion in the workplace and the broader Eagle community. We strongly encourage and seek applications from women, people of color, including multilingual and multicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical conditions. Reasonable accommodations will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Salary : $32 - $38