Operations Manager - Transportation

OPERATIONS MANAGER – TRANSPORTATION
(DEPARTMENT OF SOCIAL SERVICES)

Closing Date: March 17, 2025, or until filled

Salary Range: $76,878 ( /- 5% based on experience/qualifications)

Full-time: 35-hour work week, Monday-Friday 9:30am-5:30pm

TOWN of ENFIELD

JOB DESCRIPTION

DEPARTMENT OF SOCIAL SERVICES

Operations Manager – Transportation

GENERAL STATEMENT OF DUTIES: The Department of Social Services Operations Manager (OM) is responsible for leading and managing a comprehensive array of services and programs within the Department. The OM will provide daily oversight of various staff in the implementation, monitoring, evaluation, and quality improvement of services as resourced by Town and grant funds. The OM will develop new programs and services as needs are identified through this continuous performance management and quality improvement structure and is responsible for grant reporting per contract. The OM will partner with peers in the Department and across other Town Departments inclusive of Finance, Human Resources, and Grants & Performance Management. The OM is responsible for developing, implementing, and managing aspects of the annual budget in conjunction with the Director of Social Services. The OM is responsible for ensuring that programs and services follow all federal, state, and philanthropic requirements per contract, and the Town Charter regulations. The OM will assist the Director of Social Services in planning, organizing, and implementing public and private fund-raising initiatives, inclusive of grant writing.

SUPERVISION RECEIVED: Works independently under the general direction of the Director of Social Services or designee.

SUPERVISION EXERCISED: Directly supervises Department staff as assigned by the Director.

ESSENTIAL JOB FUNCTIONS:

· Provide effective and inspiring leadership, as well as stewardship, of the Department by being actively involved in all assigned programs and services. Implement and lead a continuous quality improvement process throughout the program and service areas, focusing on systems/process improvement. Promote regular and ongoing opportunities for staff to give feedback on program operations.

· Ensure that all program activities operate consistently and ethically within the mission and values of the Department and Town of Enfield.

· Partner with the Director to represent the Department of Social Services with individuals and families, school systems, and external constituency groups including community, governmental, and private organizations.

· Develop and maintain policies and procedures in alignment with Town, Department, and contractual requirements inclusive of state and national licensure, in accordance with community needs, state guidelines and national best practice.

· Prepare and submit annual operational budgets to the Director for review and approval, manage effectively within this budget, and report accurately on progress made and challenges encountered.

· Ensure the continued viability of the Department’s program/service through sound grant and fiscal management, and sustainment of all licensing credentials. Provide programmatic leadership and input for all strategic planning processes with the Director and staff.

· Lead a high performing team of staff to the next level by further developing and implementing recruitment, training, and retention strategies.

OTHER JOB FUNCTIONS: Performs related work as required by the Director of Social Services

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to climb, stoop, kneel, crouch, reach with arms and hands, stand, walk use hands to finger, handle, feel or operate objects, tools, or controls. Hand-eye coordination is necessary to operate computers and various pieces of office equipment. The employee is occasionally exposed to body fluids and people who may have contagious illnesses. The employee is occasionally exposed to wet/and or humid conditions, toxic or caustic chemicals. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

WORK ENVIRONMENT: The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to concentrate on fine detail with constant interruption, attend to task for 45-60 minutes at a time, remember multiple assignments given over long periods of time. Noise level in the work environment is moderate.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILL AND ABILITY: Considerable advanced knowledge of the principles and practices of administration and programming in municipal social services; considerable knowledge of intergenerational and cross-sector approach to service design and delivery; proven ability to prepare a range of written documents including staff communication, budgets, reports. Strong relationship builder and communicator with experience leading diverse work teams, developing strategies for program excellence, and engaging community partners; demonstrates integrity, strives for excellence in their work; knowledge of staterequirements for program licensing/accreditation; knowledge of procedures necessary for state funding and reimbursement; ability to utilize various software database systems; must meet all Certification/Licensure standards and State requirements as they pertain to the areas of focus as assigned by the Director.

EXPERIENCE AND TRAINING: Eight to ten (8-10) years of program management, with a minimum of five (5) years’ experience supervising staff in social services programs. Master’s Degree in Social Service Administration, Public Administration, Early Childhood Education, Public Transportation, or a closely related field to the stated Area of Focus. A Bachelor’s degree with 10 years’ experience may be substituted in lieu of the Master’s in some areas of focus. Proven success with reporting and program measurement and evaluation required. Proven experience of leading others to new levels of effectiveness and programmatic impact. For positions specific to an Early Childhood Area of Focus the candidate must have ten (10) years of working experience with young children and ten (10) years of supervisory experience, or any equivalent combination thereof. Experience in an NAEYC early care and education setting preferred.

This job description is not, nor is it intended to be, a complete statement of all duties, functions and responsibilities that comprise this position.

Adopted 1/3/2022

**Only those qualified candidates invited to interview will be contacted.**

The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need an accommodation in the application process, please contact the Human Resources Department. EOE/AA/M/F

Job Type: Full-time

Pay: $73,034.00 - $80,721.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $73,034 - $80,721