What are the responsibilities and job description for the Marina Guest Services Attendant position at Town of Frisco?
JOB
$200 Equipment ReimbursementEnd-of-Season BonusWhy work for the Town of Frisco as the Marina Guest Service Attendant? There are many reasons!This non-exempt position works in a high-paced environment and performs a variety of guest service-related tasks. Responsible for delivering exceptional guest service through telephone, online/email and in-person interactions. Operating a variety of computer programs, playing a vital role in managing reservations, addressing service requests, stocking retail, assisting with clerical/ data processing, and ensuring a positive experience for visitors at Frisco Bay Marina.Desired start date: 5/12/2025 & estimated end-of-season date: 9/28/2025Flexible schedule to include special events, holidays, weekends, early mornings, & later afternoons.8 hour & 10 hour shiftsHours of operation could be from 7:00AM- 7:30PM
EXAMPLE OF DUTIES
Provides exceptional guest service to all Marina guests. Provides information, directions and conducts all transactions with a smile, eye contact and clear communication.Taking reservations for paddle, power, dock, and storage rentals, ensuring accurate booking information, and providing information about rental options and policies.Answers phone calls, voicemails, and emails. Follows up as appropriate.Uses POS (RecTrac) software to conduct various retail sale transactions.Throughout daily operations, make sure retail items are well stocked, displayed, and presentable to guests. Inform supervisor or manager when items are running low.Counts down drawer every morning and evening according to established procedures.Helps assist with opening and closing procedures under the guidance of the manager on duty.Maintain and clean work areas and Marina property, including common and employee areas, occasional bathroom cleaning as well as assist with trash and recycling removal.Assists in invoicing guests for service, long term slips, moorings, rack, storage and maintaining associated records.Provides support for all filing and information systems with both hard and soft copies.Assists in boating events and/or other special events.Works in a team-based environment supporting the Frisco Bay Marina, Recreation and Culture Department, and the Town of Frisco.Assists in other aspects of the Marina, Recreation and Cultural Department operations as necessary.Performs other duties as assigned.Other Responsibilities: Adheres to Town of Frisco policies, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.Ability to function and make good decisions in the absence of a supervisor.Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.Performs other job duties/responsibilities as assigned by management. Employees are held accountable for all duties of this job.
$200 Equipment ReimbursementEnd-of-Season BonusWhy work for the Town of Frisco as the Marina Guest Service Attendant? There are many reasons!This non-exempt position works in a high-paced environment and performs a variety of guest service-related tasks. Responsible for delivering exceptional guest service through telephone, online/email and in-person interactions. Operating a variety of computer programs, playing a vital role in managing reservations, addressing service requests, stocking retail, assisting with clerical/ data processing, and ensuring a positive experience for visitors at Frisco Bay Marina.Desired start date: 5/12/2025 & estimated end-of-season date: 9/28/2025Flexible schedule to include special events, holidays, weekends, early mornings, & later afternoons.8 hour & 10 hour shiftsHours of operation could be from 7:00AM- 7:30PM
EXAMPLE OF DUTIES
Provides exceptional guest service to all Marina guests. Provides information, directions and conducts all transactions with a smile, eye contact and clear communication.Taking reservations for paddle, power, dock, and storage rentals, ensuring accurate booking information, and providing information about rental options and policies.Answers phone calls, voicemails, and emails. Follows up as appropriate.Uses POS (RecTrac) software to conduct various retail sale transactions.Throughout daily operations, make sure retail items are well stocked, displayed, and presentable to guests. Inform supervisor or manager when items are running low.Counts down drawer every morning and evening according to established procedures.Helps assist with opening and closing procedures under the guidance of the manager on duty.Maintain and clean work areas and Marina property, including common and employee areas, occasional bathroom cleaning as well as assist with trash and recycling removal.Assists in invoicing guests for service, long term slips, moorings, rack, storage and maintaining associated records.Provides support for all filing and information systems with both hard and soft copies.Assists in boating events and/or other special events.Works in a team-based environment supporting the Frisco Bay Marina, Recreation and Culture Department, and the Town of Frisco.Assists in other aspects of the Marina, Recreation and Cultural Department operations as necessary.Performs other duties as assigned.Other Responsibilities: Adheres to Town of Frisco policies, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.Ability to function and make good decisions in the absence of a supervisor.Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.Performs other job duties/responsibilities as assigned by management. Employees are held accountable for all duties of this job.
Salary : $200
