What are the responsibilities and job description for the Customer Service Professional I position at Town of Gilbert?
Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Customer Service Professional I. With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment.
The Customer Service Professional I reports to the Customer Service Supervisor. The primary job duties of this position include:
This position has been designated as a Sedentary work position that spends the majority of their day in an office environment. Click here to learn more about the different physical exertion levels as defined by the Social Security Administration.
The physical demands and working conditions information above is meant to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities, and looks for opportunities to accommodate different abilities within reason.
Gilbert’s Mission: Anticipate. Create. Help People
Our Values: DRIVEN, KIND, BOLD, HUMBLE
Awards: We are proud of these achievements and continue to work hard to make Gilbert the best place to live, work and play. Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.
Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Customer Service Professional I reports to the Customer Service Supervisor. The primary job duties of this position include:
- Review and data enter Development Services applications and permits. Scan applications into system;
- Process cash, check, and/or credit card payments for Development Services and Finance transactions. Balance the cash drawer and prepare bank deposits on a daily basis and/or perform daily reconciliation of payments to the system;
- Issue and renew Gilbert business licenses. Enter new licenses for processing, take payment and issue license and renewal. Scan applications into the system;
- Process Public Works work orders for residents requesting service, this includes Streets, Environmental Services, Meter Services, Water Conservation, Water Quality, etc.;
- Respond to inquiries and requests for utility billing, business licensing, and permitting;
- View the full Job Description.
At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:
MINIMUM QUALIFICATIONS:
- Associates degree (A.S., A.A.) or two-year technical certificate in related field;
- 3 years of experience in a customer service environment and/or in a call center or high-volume phone environment;
- 2 years of experience using multiple software systems;
- 1 year of cashiering experience if applicable.
- Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
PREFERRED SKILLS IN:
- Using associated software applications;
- Excellent communication and interpersonal skills as applied to interaction with co-workers, supervisor, and external customers;
- Mathematical operations, cashiering policies, data entry, and filing techniques;
- Organization, managing time, and prioritizing work.
This position has been designated as a Sedentary work position that spends the majority of their day in an office environment. Click here to learn more about the different physical exertion levels as defined by the Social Security Administration.
The physical demands and working conditions information above is meant to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities, and looks for opportunities to accommodate different abilities within reason.
Gilbert’s Mission: Anticipate. Create. Help People
Our Values: DRIVEN, KIND, BOLD, HUMBLE
Awards: We are proud of these achievements and continue to work hard to make Gilbert the best place to live, work and play. Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.
Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $44,470 - $64,501
