Police Communications Shift Supervisor

This posting will remain open until the position is filled. We anticipate reviewing applications on March 24th and on a weekly basis until a candidate is selected.

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Police Communications Shift Supervisor. 

The Police Communications Shift Supervisor reports to the Police Communications Manager.  The primary function of this position is to supervise shift level operations related to emergency and non-emergency calls for public safety services in a 24/7 public safety emergency communications center. This position oversees the activities and performance of Dispatcher I's and Dispatcher II's to ensure the receipt and processing of calls are received and dispatched to police field units according to established policies and procedures.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES:

• Supervises, directs and evaluates assigned staff
• Oversees and monitors emergency communications center operations; resolves employee questions
• Ensures emergency and non-emergency police, fire, and medical calls, as well as after-hours requests for Town services, are effectively processed
• Reviews logs, reports, and other records completed by employees to ensure accurate processing
• Resolves internal and external concerns and complaints to include, but not limited to: performing investigations, drafting executive summaries, providing coaching and counseling
• Establishes performance goals and writes performance evaluations
• View the full job description.

You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty.  You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes.  You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

At Team Gilbert, we hire innovative, forward thinking problem-solvers who love what they do!  In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements

• Three years of recent experience as a public safety dispatcher AND one of the following:
  • Associate's degree (preferred); OR
  • An equivalent combination of education and experience to successfully perform the essential duties of the job, such as supervisory experience or college credits.
• Must be able to obtain a Level A Terminal Operator Certification within 6 months of hire date
• The most highly qualified candidates will be invited to complete CritiCall testing as part of the evaluation process
• Police Communications Supervisors work rotating shifts that include nights, weekends, holidays, and overtime as needed.
• The ideal candidate will have a track record of leading by example and will take a positive, results-oriented approach to supervision. 

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation.

This posting will remain open until the position is filled. We anticipate reviewing applications on March 24th and on a weekly basis until a candidate is selected. 
Gilbert’s Mission: Anticipate. Create. Help People
Our Values: DRIVEN, KIND, BOLD, HUMBLE
Awards:  We are proud of these achievements and continue to work hard to make Gilbert the best place to live, work and play. Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.
 
Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $38 - $53