What are the responsibilities and job description for the Full -Time Customer Service Clerk position at Town of Gorham?
Company Overview
The Town of Gorham is a thriving community and one of the fastest growing towns in Maine with a population of approximately 18,000. With a flourishing urban village, steady industrial and commercial expansion, plentiful recreation opportunities, a college campus, and Greater Portland METRO public transit service, the Town of Gorham is a vibrant place to live, work, and do business.
Summary
We are currently seeking qualified applicants for the position of Customer Service Clerk in the Town Clerk’s Office. This position is responsible for processing motor vehicle and boat registrations, accepting tax payments, issuing various licenses and certified copies of records, and other responsibilities as assigned by the Town Clerk.
The successful candidate will have excellent interpersonal skills with the ability to deliver exceptional customer service to a diverse customer base. Must be a team player with the ability to display a high level of respect and professionalism in the workplace at all times. Must be able to prioritize tasks and perform highly detailed work under pressure with frequent interruptions.
The position is scheduled for 38 hours per week. Additional hours may be required at certain times of the year, such as election time.
Qualifications
High school diploma, or equivalent, required. A minimum of one year’s prior experience in customer service, cash handling, and computer use required. Previous municipal and/or government office experience a plus. Any equivalent combination of education, training, or experience that provides the required knowledge, skills, and abilities may be considered.
A complete job description for the position can be found by visiting the “Employment Opportunities” section of the Town’s website at https://www.gorham-me.org/sites/g/files/vyhlif4456/f/uploads/customer_service_clerk_-_job_description_06_2018_web.pdf.
Compensation & Benefits
The Town of Gorham offers a comprehensive package of pay, benefits, and paid
time off to eligible employees. The Town currently pays 90% of the premium cost for all health insurance coverage levels and provides a generous Health Reimbursement Arrangement (HRA) to help cover the cost of out-of-pocket medical expenses, such as deductible and coinsurance. Individuals covered by an alternative health plan are eligible for an annual medical buyout in lieu of coverage (currently $2,250 - $5,048 based on coverage eligibility). In addition to a choice between two excellent health insurance plans and paid vacation, sick leave, and 13 paid holidays per year, employees have access to dental, vision, medical and dependent care Flexible Spending Accounts, life insurance, short-term disability, IRAs, tuition reimbursement, and more. Salary range for Grade 1 positions begins at $20.24/hour and is dependent upon experience and qualifications.
How to Apply
Please complete the required Town of Gorham Employment Application, available on the “Employment Opportunities” page of the Town’s website at https://www.gorham-me.org/sites/g/files/vyhlif4456/f/uploads/customer_service_clerk_job_posting_01_21_25.pdf. Please be sure to complete all fields on the application. Do not write “see resume” in any field. Cover letter and/or resume optional. Applications will be accepted until the position is filled. Only those applicants chosen for an interview will be contacted.
Deadline to Apply
Applications will be reviewed as they are received and position will remain open until filled.
Please email HR@gorham.me.us or call 207-222-1650 if you need assistance or have any questions about the application process.
If you are ready to contribute to the growth of our community while supporting the Town of Gorham's mission, we invite you to apply today!
~The Town of Gorham is an Equal Opportunity Employer~
Job Type: Full-time
Pay: $20.24 - $24.17 per hour
Expected hours: 38 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $20 - $24