What are the responsibilities and job description for the Customer Service Representative - Finance (Part-time 25 hours/week) position at Town of Greenwich, CT?
General Statement of Duties
Facilitates and expedites the fulfilment of the customer service needs of internal and external customers for the Finance Department.
Qualifications
Education and Experience:
Associate’s degree from an accredited college with a focus on business administration, plus three (3) years of related administrative and customer service experience.
Qualifications:
Demonstrated knowledge of general customer service principles and practices.
Demonstrated expertise in processing invoices and, payments, bookkeeping, and maintaining records.
Demonstrated knowledge of basic accounting principles.
Demonstrated proficiency in the operation of a personal computer and the use of financial accounting software and the Microsoft Office Suite (Word, Excel, PowerPoint).
Proven verbal and written communication skills and the ability to compose correspondence and prepare reports from records.
Demonstrated ability to independently resolve problems.
Demonstrated ability to maintain confidentiality.
Demonstrated ability to work effectively as part of a team and maintain positive interpersonal relationships.
Demonstrated ability to deal tactfully and courteously with the general public and colleagues.
Demonstrated ability to make routine decisions in accordance with laws, ordinances, regulations and departmental policies and procedures.
Demonstrated ability to work independently with minimal supervision.
Exam Plan:
Pass/Fail Computer Skills Test (Intermediate Word/Basic Excel)
Job Description
Department: Finance
Bargaining Status: GMEA
Salary Range: C
Classification: Non-Exempt
Reports to: Comptroller, or designee
Duties and Responsibilities:
Provides customer service, including but not limited to, responding to inquiries and resolving problems and issues for walk-in customers and callers, and responding to electronic and written correspondence.
Assists with minute-taking at Board of Estimate and Taxation (B.E.T.) and related committee meetings.
Performs general administrative duties such as data entry, telephone coverage, filing, collating, preparing and distributing large mailings, posting documents on the Town’s website, copying, scanning, and providing general office support as needed.
Creates and prepares spreadsheets, routine correspondence, reports, proclamations, documents andforms.
Assists with processing accounts payable and with treasury duties as needed.
Attends night meetings as required.
Supports Town’s policies and philosophies.
Performs other related work as assigned.
Supplemental Information
All positions may be subject to an interview process. The Town reserves the right to limit the number of qualified candidates who will be invited to participate in the examination, or any part thereof.
All outside candidates will be required to undertake and successfully pass a pre-employment medical examination, which includes a substance abuse test that includes testing for THC (the psychoactive ingredient in marijuana), given at the Town's expense prior to employment if conditionally offered a part time, full time or safety sensitive position.
The Town of Greenwich has implemented a policy of background investigations for all full and part time positions prior to hiring as part of the reference checking procedures for outside candidates. The investigation will only be conducted as the last step prior to an offer. Refusal to sign the release form will terminate the candidate's further consideration.
