What are the responsibilities and job description for the Telecommunicator I position at Town of Groton?
POSITION: Telecommunicator I (2 Positions)
Police Department – Emergency Communications
Full-time, 10 and 12 hour shifts
STARTING RATE: $26.19/hour
POSITION RANGE: $26.19-$30.02/hour
POSITION OVERVIEW & REQUIRED QUALIFICATIONS:
The Telecommunicator processes all emergency calls, routine calls for service, and support calls by acquiring information from citizens and other public entities requesting public safety services or assistance.
This position routinely multitasks, processing and relaying information from multiple screens, callers, and among co-workers managing different stations. The Telecommunicators manage calls and information
for 911, Police, Fire, and may be called upon to successfully navigate information during regional emergencies.
The successful candidate will possess the ability to type and perform data entry on computer terminal and extract and relay information to and from callers under extreme emotional pressure. Ability to
understand and clearly speak the English language. Ability to read maps. Ability to spell, alphabetize, and catalogue. Ability to perform multiple tasks and function under extreme stress.
The skills and knowledge required would generally be acquired with graduation from an accredited high school or possession of a recognized G.E.D. and three (3) years of administrative support or public
customer service experience, or an equivalent combination of education, training and experience.
SPECIAL REQUIREMENTS:
Certification as an Emergency Medical Dispatcher (EMD) and the State of Connecticut Public Safety Telecommunicator within one (1) year from date of hire. Certification for Fire Guide Cards and Police Guide
Cards within six (6) months of hire. Failure to obtain the required certifications within the time limits established above will result in separation.
Individuals with disabilities who will need reasonable accommodation to complete the selection process should inform the Human Resources Office on or before the application deadline.
Documentation supporting the need for this accommodation may be required.
SELECTION PROCEDURE:
Review of applications/resumes. Candidates who meet the minimum requirements, or equivalent, will be invited to a written examination, which will contain an audio portion. A select number of candidates will
then move forward to the oral examination(s).
APPLICATION PROCEDURE:
Applications are available in the Human Resources Office, Groton Town Hall, 45 Fort Hill Road, Groton, CT 06340 or www.groton-ct.gov. Applications must be returned on or before April 8, 2025.
The Town of Groton is an Equal Opportunity Employer
The Town values diversity at all levels, is committed to creating an inclusive environment for all employees, and encourages all individuals to apply.
Salary : $26 - $30
