What are the responsibilities and job description for the Utility Billing and Customer Service Specialist position at Town of Hillsborough?
TOWN OF HILLSBOROUGH
invites applications for the position of: Utility Billing and Customer Service Specialist
OPENING DATE: 3/14/2025
CLOSING DATE: 4/6/2025 11:59 PM
ABOUT THE POSITION:
The Utility Billing and Customer Service Specialist will generate monthly utility billing and serve as back-up for the billing and customer service supervisor. In addition, they will provide exceptional customer service, collect and post utility and general payments, and create and complete service orders for customers utilities services.
To learn more and apply go to this website: https://www.governmentjobs.com/careers/hillsboroughnc. This is the link where all applications must be submitted.
JOB DUTIES:
- Uploads and posts daily bill consolidator payments.
- Processes weekly final disconnect billing.
- Reviews and assigns online daily payment packets to customer service representatives for processing.
- Generates daily allocation reports and reviews for meter reading rechecks.
- Analyzes and enters meter reading data into the billing system.
- Serve as lead to the customer service representatives.
- Responds to and resolves escalated issues and unique or complex requests from customers in-person, via phone and/or email.
- Collects and posts payments from utility customers and balances cash drawers in the absence of customer service representatives.
- Assists utility customers in establishing new accounts, transferring accounts and closing accounts in the absence of customer services representatives.
- Supports process improvement by identifying opportunities to enhance internal processes.
- Accesses and analyzes data from the customer information system, email, geographical information system, customer service system for hourly meter reading data, and customer service online bill payment system.
- Assists the billing and customer service supervisor with special projects including but not limited to developing training manuals, updating forms, troubleshooting complex issues.
- Serves as back-up to billing and customer service supervisor which includes and is not limited to processing returned checks and debt setoff payments; generating payment, auditor, and departmental reports; waiving late penalties; generating letters of unpaid debt; and entering bad debt into the NC Debt Setoff Clearing House System.
- Completes work with limited supervision.
- Performs other related duties as required.
Position Qualifications:
- Requires a high school diploma and three years of experience or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
- Prefer associates degree and one to two years of experience in business administration, accounting, utility billing, or other related field.
To learn more go to https://www.governmentjobs.com/careers/hillsboroughnc. This is the link where all applications must be submitted.
Job Type: Full-time
Pay: $46,655.00 - $72,848.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $46,655 - $72,848