Community Integrity Specialist

**This position is subject to a Hiring Incentive up to $2,000**


JOB SUMMARY

Under the general direction of the Community Integrity Manager, provides respectful, courteous, and friendly customer service to all residents, business owners, and property owners while ensuring compliance with the Town’s  ordinances and regulations pertaining to the ordinance, zoning ordinance, property maintenance code, building code, sign code, health code, and other areas under the jurisdiction of the Development Services Department.  Candidate displays composure, a helpful attitude, integrity, and professionalism in all circumstances, including stressful and other adverse conditions.  Primary duties include Community Integrity duties (both residential and commercial) including but not limited to:  inspecting rental properties, property maintenance inspections, and development related assignments.  Activities include responding to complaints, writing reports, conducting investigations, research, providing staff support on substandard structure cases, providing education and awareness to the public, maintaining records, public presentations, general office duties, and other duties as assigned, all in conformance with State and Town law.

The purpose of this position is to investigate, interpret, and enforce numerous commercial, residential, and ordinance violations for the town.  Employees in this position perform technical level work.  The position is responsible for issuing notices of violation and citations for non-compliance to both commercial and residential sectors in reference to violations of local ordinances, codes, and permits.  The Incumbent prepares cases for judicial process.  Acts as a public information resource.  Performs related work as required.  The candidate must be highly motivated and strive for success by demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and Innovation. These values are the foundation of the organization.

JOB DETAILS

• Enforces town ordinances including, but not limited to, landscape, solid waste, environmental issues, junked and abandoned vehicles, dangerous structures, zoning, signs, fences, pods, pools and stagnant water, property management issues, illegal dumping, lighting and glare violations, noise violations, illegal home occupations, parking prohibitions, garage sales, outdoor storage and displays, drought management and other public health and safety issues in both commercial and residential arenas.
• Performs research and investigative work in determining extent of violation and non-compliance, and in preparing cases for judicial process, to include photography of evidence.
• Investigates and resolves citizen complaints received concerning suspected/potential violations.
• Prepares, maintains, and files reports and records regarding activities, i.e., door hangers, case files, inspection reports, incident reports, notices of violation, and citations.
• Files, makes copies, and prepares mailing of notifications and citations.
• Investigate and monitor construction activities for the purpose of checking permits, issuing citations or stop work orders until structures, premises, or property are brought to code. Performs follow up to ensure compliance.
• Issues municipal court citations for violations to both the public and private sector regarding town ordinances, codes, etc.
• Testifies and presents evidence at court hearings.
• Adhere to assigned work schedule as outlined in town and department attendance policies and procedures.
• Comply with all written town policies and procedures.

EDUCATION/TRAINING/EXPERIENCE

High School Diploma or General Equivalency Diploma (GED) is required.

LICENSES OR CERTIFICATES

1. Must be bondable.
2. Code Enforcement Officer Certification preferred.
3. Completion of TEEX Code Enforcement Course and Certification—or within 12 months of employment.
4. Must have a valid Texas Driver's License and driving record must be in compliance with Town policy.

LANGUAGE SKILLS

1. Ability to read, write, and speak English fluently. 
2. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.
3. Must have excellent communicative skills, both oral and written, to include spelling, grammar, punctuation, and sentence structure. 
4. Bilingual communicative skills are preferred

OTHER SKILLS & ABILITIES

1. Ability to establish and meet deadlines.
2. Self-motivated.
3. Ability to establish and maintain good relationships with supervisors and other personnel.
4. Demonstrate a willingness to perform duties in a team environment.
5. Skills coordinating and managing multiple projects and/or assignments.
6. Must have basic skills in personal computer operations to include Microsoft Office suite. 
7. Must be able to learn and interpret related ordinances and codes and procedures for handling code and ordinance violations.

REASONING ABILITY

1. Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
2. Ability to perform essential functions of the job, must be able to type; understand and carry out oral and written directives; work well under pressure and stress; handle multiple task; prioritize and organize work assignments; maintain a pleasant and friendly demeanor at all times.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms.  The employee frequently is required to talk and hear.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must be able to push, pull, and lift up to 50 lbs. of signs, equipment, etc.; walk, bend, stoop, reach, kneel, stoop, bend, twist, climb, see, talk, hear, and write Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT               

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.  Works in a combination of office and field environment.  Position requires work indoors, outdoors, in trenches, on level, slippery, sloping, and unstable and muddy terrain; and work in adverse environmental conditions to include inclement weather, hazardous conditions including mechanical, electrical, fume odor, dust/mist, chemical, and toxic waste hazards.

ESSENTIAL JOB FUNCTIONS                   

1. Ability to provide enforcement related services with utmost professionalism, positive attitude, and a customer service mindset.
2. Patrols Town and investigates code and ordinance violations and enforces codes with impartiality and efficiency in regard to Development Services.
3. Maintains a record of rental inspections and investigations conducted and actions taken in regard to Development Services.
4. Inspects rental properties in relation to the rental registration program.
5. Enforces the zoning ordinance, sign code, building code, property maintenance code.
6. Manages substandard structure cases.
7. Enforces the annual registration programs relating to alcohol sales, in-home daycares, commercial sites, health permits, and rental dwellings.
8. Responds, orally and in writing, to requests for code interpretation and application from contractors and property owners.
9. Prepares and maintains accurate records, compiles data and reports; utilizes information as witness for prosecution in court cases; and prepares, processes and issues notices or citations for violations of applicable codes, regulations or laws and follows through with appropriate actions.
10. Coordinates related projects with other Town departments and outside agencies.
11. Identifies faulty or hazardous conditions created by deterioration or misapplication of regulations.
12. Adheres to personnel, safety, and departmental rules and regulations.
13. Informs supervisor of all work-related activities.
14. Assists other co-workers as needed.
15. Performs other duties as assigned.

E.O.E.  The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.