Technology Support Specialist I and II

Town of Marana

Marana is one of the fastest growing communities in Southern Arizona, located approximately 20 minutes northwest of downtown Tucson and 75 minutes southeast of Phoenix. The Town makes its decisions based on a Strategic Plan that has five focus areas: Cherished Heritage, Vibrant Community, Thriving Commerce, Healthy Lifestyles, and Proactive Public Services.

Marana's standards are high. We are an organization of excellence and have developed four Cultural Value Statements that provide the guidelines for how we work together. Our Cultural Values are: Dedicated Service, Respect, Teamwork and Engaged Innovation.

Position Description

The Town of Marana is seeking a Technology Support Specialist I and Technology Support Specialist II to work in the Information Technology Department. The Technology Support Specialist role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will respond to work order requests, troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. The level II role will also support and update public safety systems.

The Town Offers a Competitive Benefits Package

https://www.maranaaz.gov/Departments/Human-Resources/Benefits-Compensation

Technology Support Specialist I

Expected Hiring Range: $22.30 - $27.32

Salary Range: $22.30 - $32.34

Technology Support Specialist II

Expected Hiring Range: $26.74 - $32.76

Salary Range: $26.74 - $38.78

• placement within the expected hiring range is dependent on direct experience, internal equity and/or budget
  
  

Examples of Duties

• Provides PC support by updating and replacing software/hardware; configures new software; responds to issues; and orders replacement hardware.
• Provides telephone, infrastructure, and printer/copier support by setting up and configuring phones; troubleshoots and repairs network cabling and server application issues; and maintains printer/copier.
• Provides administrative support by creating and maintaining user accounts; maintains inventory of equipment; and researches new software and technologies.
• Coordinates and ensures effective communication with every team member; provides training and support as needed to staff and end users; and maintains knowledge of various computer, video and technical systems and equipment.
• The Technology Support Specialist II will also support and update public safety communication and video equipment.
  
  

Minimum Qualifications

Technology Support Specialist I

• Associate’s degree in Information Technology, Computer Information Systems or related field.
• Over six months of experience in technology and/or computer related support.
  
  

OR

• Comp TIA certification plus one additional IT related certification
• Over six months of experience in technology and/or computer related support
  
  

OR

• Over 2.5 years of experience in technology and/or computer related support
  
  

Technology Support Specialist II

• Associate’s degree in Information Technology, Computer Information Systems or related field.
• Over one year of experience in technology and/or computer related support.
  
  

OR

• Comp TIA certification plus two additional IT related certifications can substitute for Associate’s degree
• Over one year of experience in technology and/or computer related support
  
  

OR

• Over three years of experience in technology and/or computer related support
  
  

An equivalent combination of education and relevant experience that provides the desired knowledge, skills & abilities to successfully perform essential functions may be considered.

Additional Requirements

• Must have a valid Arizona Driver License.
• Must pass a pre-employment physical and a 25-pound lift test
• Ability to pass the Town of Marana background check, a motor vehicle records check, and fingerprint clearance.
• On-call rotation required
  
  

Preferred Qualifications

• CompTIA Network Certification, Windows 10 Certification
  
  

RECRUITMENT PROCESS

To be considered for this position, all applicants must complete the Town of Marana application form in its entirety online at https://www.governmentjobs.com/careers/marana. Providing a resume is welcome; however, it will not substitute for completing all required sections of the application. Minimum qualifications will be reviewed and evaluated based solely on the information provided in the application. Incomplete applications or applications lacking the required details may result in disqualification from the hiring process.

Job posting will remain open until a sufficient number of applicants have met the minimum requirements. A first review date of applications will be conducted on 2/18/2025.

Application Status Updates

All status updates regarding your application will be sent via email. Please ensure you provide a valid email address and regularly check your inbox, including your junk or spam folders, for important notifications throughout the hiring process.

TOWN OF MARANA CONTACT INFORMATION

11555 West Civic Center Drive

Marana, AZ 85653

www.maranaaz.gov

ph (520) 382-1900 / fx (520) 382-3500

QUESTIONS

Human Resources Staff Contact

Nikki Hemphill / 520-382-1925 / nhemphill@maranaaz.gov

For technical issues with the NEOGOV site, please contact Customer Support at 1-855-524-5627.

The Town of Marana is an equal opportunity employer. If you require a reasonable accommodation at any stage of the application/exam process due to a disability, please contact the Human Resources Department prior to any deadlines related to this recruitment process. Please contact the Human Resources Department if you would like this publication in an alternative format.