What are the responsibilities and job description for the HUMAN RESOURCES SPECIALIST - $2,000 HIRING BONUS position at Town of Mooresville?
Performs responsible paraprofessional work in support of the organization’s human resources department.
An employee in this class serves as the primary customer contact in the Human Resources Service Center environment utilizing knowledge base and case management tools to assist customers in completing human resources transactions. Work involves following detailed and numerous steps and other related activities in applying specific human resource procedures and guidelines, in gathering and compiling employee and position information, performing payroll functions, and processing records related to personnel functions such as employment and benefits administration. Guidance is received as new or unusual situations occur. Most contacts are with Town employees, applicants, vendors, and the public in the gathering and transmittal of information.
Work is performed under regular supervision and is reviewed for adherence to laws and procedures, customer service, and accuracy. PLEASE NOTE: Scheduled hours for this position are Monday through Friday, from 8:30am to 5pm.
With appropriate authorization, performs entry of a variety of employee actions and system maintenance changes in various HRIS systems.
Interacts with customers via telephone, email, and walk-ins to answer questions and assist in the completion of human resources transactions.
Utilizes knowledge base information to answer customer inquiries. Inputs, updates, and/or retrieves information from various human resource or payroll systems.
Explains insurance coverage and other benefits to customers and assists customers in completing enrollment in benefits programs.
Provides information to answer questions from customers regarding human resources transactions.
Maintains electronic personnel records; conducts research to verify employment data and salary records.
Documents all contacts and outcomes within the center’s case management software application.
Routes calls to appropriate staff and/or office.
Performs all work in accordance with established call/service center standards.
Maintains and updates employee files and databases.
Coordinates pre-hire employment activities including background checks, drug screenings, physical and pre-hire communication.
Provides general administrative support to the Human Resources department in the administration of a variety of programs and day-to-day operations.
Ensures strict confidence of employee actions, benefits, sensitive human resource issues, and employee files.
Performs other duties as requested.
An associate degree in human resources or business administration from an accredited community college and one to three years of human resources experience, and at least one year of experience handling payroll changes and additions, or a High School Diploma/GED, and four to six years of human resources experience and at least two years of experience handling payroll changes and additions or an equivalent combination of education and experience.
Preferred Qualifications
One year of experience in human resources providing front-line customer service, and one year of experience with an HR Information System. SHRM, PHR or PSHRA certification.
Salary : $47,072 - $73,618
