Management Analyst

Under general supervision, provides complex technical and administrative support to the Town administrative departments, specifically the Town Manager’s Office (TMO), Finance, Human Resources and Information Technology.  Leads the efforts of the Town’s performance management initiatives, such as balanced scorecards, strategic plan and capital improvement program updates, and process improvements. Position also performs policy analyses while providing recommendations to Town leadership.

• Work requires use of initiative and independent judgment while receiving occasional instruction or assistance as new or unique situations/projects arise.
• Uses statistical and analytical skills to perform research, benchmarking and resolve technical, operational, and procedural problems; collects and examines data to find areas to improve services, reduce expenses, and to increase efficiency.
• In working with department management, develops and drafts policies, reports and analyses for various departments and to Town Council.
• Leads process improvement initiatives, supports large projects using project management principles, and facilitates town-wide trainings to enhance organizational performance.
• Completes and manages special projects with minimal oversight, subject to final review upon project completion.
• Works within databases and spreadsheets, including performing data entry and retrieval as needed.
• Monitors and evaluates state legislative policies, drafting letters and correspondence to regional and state stakeholders based upon the Town’s positions on the policies.
• Facilitates group discussions within the organization and in the community.
• Assists in preparation of annual budget; financial, accounting and budgetary schedules; and tables and charts.
• Provides back-up support to administrative and customer service-related positions.
• Delivers seamless customer service and recognizes the need for the professional handling of all matters as a representative of the TMO and the Town.
• Supports and upholds the Town’s stated mission and values.
• May supervise interns.
• Other duties as assigned.
  
  

• Ability to write at a highly skilled level, analyzing and summarizing complex issues using proper English sentence construction, punctuation and grammar of exceptional skill.
• Proficient skills in mathematics and statistics.
• Knowledge of principles and practices of public administration and municipal government, including budgeting, organizational development and municipal program, policy and operational evaluation.
• Knowledge of and skill in public administration research methods, techniques and methods of report presentation using principles of effective communication.
• Ability to read and comprehend a wide variety of research data, contracts, policies, proposals and claims.
• Ability to maintain confidentiality.
• Skill in Microsoft Office 365 applications; ability to create flowcharts in Microsoft or similar software products is desirable.
• Knowledge of Lean Six Sigma methodologies in process improvement is desirable.

• Bachelor’s degree from an accredited college or university in public or business administration, political science or related field.
• Four (4) years of experience in a professional/administrative capacity.
• An equivalent combination of education and experience may be considered.

• Master’s degree in public administration is preferred.
• Experience in a municipal or government setting is preferred.

• Work is primarily performed in an indoor, office environment.
• Regular and reliable attendance; may work more than forty hours in a workweek without additional compensation to perform assigned job duties, including weekends, evenings, early morning hours, and holidays as required.

Salary : $65,356 - $81,695