Police Communications Manager

Under direction, plans, organizes, and manages the daily operations of the Town's Emergency Communications division, activities, and staff.

• Acts as liaison between the Communications Bureau and Patrol Bureaus, other Government Agencies and develops partnerships, serving on regional boards and committees for emergency communications and interoperability.
• Coordinates and plans upgrades or system changes with vendors for CAD, 9-1-1 phone equipment, dispatch consoles, and radio equipment.
• Develops and implements goals, policies and procedures related to police communications and reviews existing procedures to improve operational efficiency.
• Ensures legal compliance with all laws, rules and procedures related to national, state and local 9-1-1 and Police communications operations.
• Ensures performance measures are met for the Communications Bureau.
• Fosters teamwork between divisions, within the department, and with other Town departments.
• Maintains and prepares recordings for evidentiary purposes.
• Manages the operation of law enforcement dispatch and 9-1-1 services responsible for assessing emergency requests for assistance, dispatching law enforcement, and/or other public safety services.
• Oversees work, mentors, communicates, hires, evaluates, disciplines, and provides leadership to all department staff.
• Serves as PSAP Manager and oversees 9-1-1 function for Oro Valley.
• Serves as System Security Officer for the Arizona Criminal Justice Information System (ACJIS) and ensures compliance by department personnel.
• Submits recommendations and justifications for annual budget items regarding emergency communications operations.
• Assists with the forecasting, development and monitoring of the department budget.
• Assists with personnel actions such as selection, promotion, discipline, and evaluations.
  
  

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
 

• Ability to be an active, positive and contributing team member of the Department’s Management Team.
• Ability to communicate effectively both verbally and in written communication.
• Ability to establish and maintain effective working relationships.
• Ability to organize work, set priorities, meet critical deadlines and follow up on work assignments with minimal supervision.
• Knowledge of 9-1-1 systems, policy, and legislation.
• Knowledge of, or ability to learn, applicable Town, State and Federal statutes, rules, ordinances, codes, regulations governing dispatching.
• Knowledge of CAD and Telecommunications systems, methods and equipment as it applies to Public Safety dispatching.
• Knowledge of management and/or supervision principles and possession of strong leadership skills.
• Knowledge of principles and practices of Public Safety Communications.
• Knowledge of Town and Department policies and procedures.
• Skill in operating computers and public safety related communication equipment utilizing a variety of software and operating systems/applications.
• Skill in quick decision making and correcting emergency situations.
• Ability to demonstrate flexibility and judgment in difficult or stressful situations.

 

• A High School diploma or GED.
• Five (5) years’ experience as a Public Safety Telecommunicator.
• Three (3) years’ experience in a supervisory or managerial capacity.
• Ability to successfully obtain Emergency Number Professional Certification within one (1) year.
• An equivalent combination of education and experience may be considered.

• Work is performed in an indoor environment.
• Regular and reliable attendance; may work more than forty hours in a workweek without additional compensation to perform assigned job duties, including weekends, evenings, early morning hours, and holidays as required.

Salary : $87,583 - $109,479