Director of Utilities/ Superintendent

1. Responsible for meeting all requirements of the Indiana Department of Environmental Management and the Environmental Protection Agency, as well as all other regulatory bodies and state administrative codes pertaining to the safe operations of the water and wastewater utilities.
2. Oversees all routine and preventive maintenance projects to ensure consistent and uninterrupted daily utility service to customers.
3. Monitors the efficient operation of water wells and treatment equipment, as well as the distribution system lines and services, to ensure that the supply of potable water to the Town of Plainfield and service areas will be adequate and uninterrupted.
4. Constantly monitors the financial condition of the Utilities and informs the utility boards and town management of any financial management related concerns, recommended rate or fee adjustments, capital expense and staff forecasting and planning considerations.
5. Oversees and directs all customer service and utility billing operations and ensures all internal controls, best financial practices, utility operations policy and procedures and rate payer rights are maintained.
6. Evaluates the efficiency and effectiveness of operational methods and procedures, assessing and monitoring workload of laborers, identifying opportunities for improvement and implementing improvements.
7. Maintains considerable knowledge of principles and practices of engineering, chemistry, mathematics, and biology as applied to wastewater, water reclamation, drinking water principles and distribution and related treatment processes, and the understanding of the functions of various gauges, meters, and controllers. 
8. Understands the principles of operation of pumps, motors, valves, and associated equipment, as well as the tools, materials and equipment used in the inspection, sampling, troubleshooting, maintenance, repairs, and operation of a wastewater and water treatment plants and distribution systems.
9. Maintains wastewater operator certification and Water operator certification issued by IDEM and complete continuing education as required to maintain certification.
10. Maintains current knowledge of associated laws, polices, regulations and guidelines, regarding OSHA standards, workplace safety best practices and related requirements.
11. Provides highly responsible and complex reporting and subject matter expertise staff assistance to executive management.
12. Works closely with the Director of DPW for projects and work activities that are cross-departmental and ensure reduced duplication of work efforts, tools and equipment and other efforts to ensure collaboration and not replication.
13. Analyze water loss data and prioritize actions as a part of the Town Utilities programs.
14. Builds and maintains positive working relationships with department heads and staff.
15. Keeps the Assistant Town Manager of Community Services and Town Manager informed on any priority utility related issues.
16. Completes administrative duties to include attending meetings, reviewing reports, completing various reports, participating in budget planning and reviews, approving invoices, answering inquiries, etc., as needed. 

Supervisory Responsibilities: Supervises all employees in the water and wastewater utility departments. Employee carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; scheduling and approving time worked; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.      

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Town-related Competencies: To perform this job successfully, all employees working in the Town should demonstrate the following competencies:

• Teamwork and Collaboration - Gets along with and maintains positive relationships with coworkers. Is willing to help with all types of work, no matter how big or small the task. Asks for and listens to coworkers’ feedback; incorporates feedback into revised processes. Positively reinforces team members for their contributions and accomplishments. Admits mistakes when they occur, learns from them, and enables others to do the same. 
• Service to Citizens - Always represents the Town of Plainfield well; maintains personal accountability and ownership for customer service. Lets customers know that he/she is willing to work with them to meet their needs. Follows up to ensure that requests and concerns are resolved. Understands customer problems and needs; quickly and effectively solves customer problems. Does more than what is normally required to resolve customer concerns. 
• Professionalism - Demonstrates professionalism in appearance and actions. Maintains timely, personable, and effective communications with citizens and the general public, and local or intergovernmental contacts and neighboring community leaders. Demonstrates flexibility and a positive attitude when change occurs. Does not participate in conversations or actions that are disrespectful to others. Uses Town resources and assets wisely, efficiently, and according to Town policy. 
• Dependability - Attends work as scheduled; follows the attendance policy and informs his/her manager of absences in advance. Accepts assignments willingly and can be counted on to complete tasks on time. Completes tasks accurately and thoroughly, eliminating the need for close review. Timely follow-through on tasks and projects issued by the Department Head, Town Manager, or Town Council. Does what he/she commits to doing. 
• Interpersonal Communications - Communicates clearly, accurately, and respectfully with coworkers and customers. Keeps the Town Council well-informed of any incidents or issues; especially regarding offsite incidents. Keeps sensitive and confidential matters private. Listens to others and seeks to understand others’ perspectives. Willingly accepts feedback and incorporates it into work activities and interactions. 
• Job Knowledge and Work Habits - Takes pride in work and coworkers; performs work with a positive attitude that enables others to perform well. Is willing to ask questions when the job or task is not fully understood. Willingly participates in training to maintain or enhance current knowledge of principles, procedures, methods, and/or technology. Maintains an optimistic outlook when faced with difficulty or change and makes an effort to overcome obstacles. Retains the expected job knowledge; helps others by sharing knowledge.

Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Delegation – Delegates work assignments; matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Education and/or Experience: Bachelor’s degree (B.A. /B.S.) from a four-year college or university or equivalent; in Business, Construction, Operations Management or related and four years related experience in a management position at a public utility; or equivalent combination of education and experience required. Master’s degree desired. Previous experience and certifications in water and wastewater operations is required. 

Other Skills and Abilities: The following skills and abilities are either required or desired:

• An expert level of understanding and certifications for water and wastewater operations and related understanding IDEM and other regulatory requirements for public utility operations.

• Extensive understanding water and wastewater treatment plant equipment and work environments.

• Ability to carrying out policies of the Town of Plainfield Utility Boards.
• Meeting with the managers of the Water and Wastewater departments (metering, treatment and distribution) to coordinate work to be done, needs within the department and goals to be met.
• Complete monthly, quarterly and annual reports for the State of Indiana including lab testing, water loss and other reporting as required.
• Must have knowledge of basic water chemistry for the evaluation of different types of treatment on the finished water and municipal water systems and the regulations which affect those systems
• Must be able to communicate both through the spoken word and written word and must be able to communicate with the fellow employees and coworkers
• Must be capable of providing a multi-year plan that can be followed to provide a better utility core service to customers.  Must have a technical background that will allow for new development in the water/wastewater industry to be analyzed in a logical manner
• Lead the operation, maintenance, and repair collection system infrastructure, such as lift stations, pumps, motors, valves, level indicators, float switches, relief valves, manholes, grease traps, generators, odor control units, and other equipment. 
• Directs, reviews and maintains records of all collection system maintenance. 
• Prepares fiscal budgets, and monitoring expenses 
• Responds to emergencies when required  and Participates in Utility Management On-Call  
•  Responds to customer complaints or reported issues.  Inform and interact with the public and customers in a courteous and professional manner.

• Ability to communicate complex information to diverse audiences in a meaningful and understandable manner is required.
• Excellent project management skills and ability to contribute as part of a project team.

• Computer software skills consist of Microsoft Office suite including understanding of Excel and other financial software programs required. 
• The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required.
• The ability to enforce rules and follow all established protocols and guidelines is required.
• The ability to maintain and cultivate positive relationship with residents, vendors and other Town departments is required.
• The ability to resolve conflicts between employees and between employees and residents is required.
• The ability remain current with all required licenses, certifications and in-service requirements is required.
• The ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required.
• The ability to speak, read and write in English is required. Spanish is desired.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee frequently is exposed to working in outdoor weather conditions. The employee is occasionally exposed to wet or humid conditions (non-weather): working near moving mechanical parts; work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold (non-weather), extreme heat (non-weather); risk of electrical shock; and vibration. The noise level in the work environment is usually moderate to loud.

While the offices of the Town of Plainfield are usually open from 8:00 a.m. to 5:00 p.m., Monday through Friday, this position may require work beyond these hours and on the weekends. It also requires the ability to drive a Town vehicles. Thus, a valid driver’s license is required.

Salary : $84,422 - $114,998