Year- Round Recreation Services

Recreation Services is responsible for the everyday operational tasks at Plainfield Recreation and Aquatics Center. Responsibilities include, but are not limited to, working at the Front Desk, supervision of Playworld, supervising programming activities, assisting party and reservation events, and general cleaning and upkeep of facility and grounds.

- $1 an hour increase when working from Memorial Day to Labor Day

Duties include, but are not limited to:

1. Greet and direct visitors in person and on the telephone while answering program questions efficiently and accurately.
2. Maintain and promote excellent guest service relations and open communication with children, parents, patrons, and staff.
3. Point of sale and membership sales processing.
4. Responsible for the collection and security of all recreation registration and admission revenues.
5. Schedule and reserve facility and park sites for guests.
6. Maintain a clean, safe, and friendly environment in the indoor playground when assigned.
7. Conduct daily walk/crawl through inspections of the entire play structure including completing all checklists and operational duties when assigned.
8. Communicate and answer basic program and facility questions
9. Resolve basic conflicts regarding guest registration issues, facility rules and program limits.
10. Oversee recreation program operations and ensuring safety and security of participants.
11. Maintain a working knowledge of all general and building safety rules including specific knowledge of front desk operations, Playworld operations and basic knowledge of fitness and aquatics areas. Enforce safety rules and improve public and employee knowledge by preventing, confronting, and correcting unsafe behavior.
12. Perform other related duties and/or special projects including but not limited to, general cleaning and disinfecting of facility and equipment, basic grounds maintenance and serving as guest service attendant when needed at fitness control desk as assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Town-related Competencies: To perform this job successfully, all employees working in the Town should demonstrate the following competencies:

• Teamwork and Collaboration - Gets along with and maintains positive relationships with coworkers. Is willing to help with all types of work, no matter how big or small the task. Asks for and listens to coworkers’ feedback; incorporates feedback into revised processes. Positively reinforces team members for their contributions and accomplishments. Admits mistakes when they occur, learns from them, and enables others to do the same. 
• Service to Citizens - Always represents the Town of Plainfield well; maintains personal accountability and ownership for customer service. Lets customers know that he/she is willing to work with them to meet their needs. Follows up to ensure that requests and concerns are resolved. Understands customer problems and needs; quickly and effectively solves customer problems. Does more than what is normally required to resolve customer concerns. 
• Professionalism - Demonstrates professionalism in appearance and actions. Maintains timely, personable, and effective communications with citizens and the general public, and local or intergovernmental contacts and neighboring community leaders. Demonstrates flexibility and a positive attitude when change occurs. Does not participate in conversations or actions that are disrespectful to others. Uses Town resources and assets wisely, efficiently, and according to Town policy. 
• Dependability - Attends work as scheduled; follows the attendance policy and informs his/her manager of absences in advance. Accepts assignments willingly and can be counted on to complete tasks on time. Completes tasks accurately and thoroughly, eliminating the need for close review. Timely follow-through on tasks and projects issued by the Department Head, Town Manager, or Town Council. Does what he/she commits to doing. 
• Interpersonal Communications - Communicates clearly, accurately, and respectfully with coworkers and customers. Keeps the Town Council well-informed of any incidents or issues; especially regarding offsite incidents. Keeps sensitive and confidential matters private. Listens to others and seeks to understand others’ perspectives. Willingly accepts feedback and incorporates it into work activities and interactions. 
• Job Knowledge and Work Habits - Takes pride in work and coworkers; performs work with a positive attitude that enables others to perform well. Is willing to ask questions when the job or task is not fully understood. Willingly participates in training to maintain or enhance current knowledge of principles, procedures, methods, and/or technology. Maintains an optimistic outlook when faced with difficulty or change and makes an effort to overcome obstacles. Retains the expected job knowledge; helps others by sharing knowledge.

Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Oral Communication -Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Education and/or Experience: Previous recreation and/or customer service experience is preferred.

Other Skills and Abilities: The following skills and abilities are either required or desired.

• Computer software skills desired include: Microsoft Outlook, Word, Excel, PowerPoint, and Rec Trac.
• The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required.
• Must have a strong ability to communicate effectively orally and in writing regarding service information and public relations.
• The ability to interact with all levels of employees and guests.
• The ability to be detailed oriented to be able to process information accurately.
• The ability to develop and maintain a comprehensive knowledge of current principles, codes, and safety protocols and risk management relating to recreation facility operation and programs is required.
• The ability to enforce rules and follow all established protocols and guidelines is required.
• The ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required.
• The ability to speak, read and write in English is required. Spanish is desired.
• Ability to make sound and rational decisions including exercising independent judgment.
• Must maintain a positive attitude and uphold PARKS values at all times.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee regularly is exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; and outdoor weather conditions. The employee frequently is exposed to work near moving mechanical parts; and extreme heat (non-weather). The employee occasionally is exposed to work in high, precarious places; extreme cold (non-weather); and the risk of electrical shock, and vibration. The noise level in the work environment is usually moderate to loud.

While the RAC is open from 5:30 a.m. to 10:00 p.m., Monday through Saturday, and 12:00 p.m. to 9:00 p.m. on Sunday, this position may require work beyond these hours and on holidays.

Salary : $13 - $15