Code Compliance Manager

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities.  The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

Positions assigned to this class are responsible for overseeing and managing the Town’s code compliance activities, ensuring efficient and effective enforcement of municipal codes, ordinances, and regulations. This position will direct the daily operations of the code compliance division, supervise staff, and provide leadership on complex code enforcement issues, including conducting inspections, interpreting codes, and ensuring legal compliance. The Code Compliance Manager will collaborate with internal departments, external agencies, and the public to maintain and improve community standards and safety.

This is a managerial-level position within the code enforcement and inspections job family. The Code Compliance Manager will supervise and coordinate a team of staff, make key decisions on code enforcement priorities, and ensure effective problem-solving and resolution of complex compliance issues. The role requires advanced knowledge of code enforcement procedures, legal standards, and supervisory skills. Work is performed independently with significant responsibility for the division’s success and the direction of code compliance initiatives.

The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

•  Oversees and manages the daily operations of the code compliance division, including scheduling, assigning tasks, and monitoring workflow.

• Provides leadership and direction to Code Compliance staff and other staff, ensuring adherence to best practices and legal requirements in code enforcement.
• Responds to complex and sensitive code compliance issues, providing expert advice, guidance, and recommendations for resolution.
• Develops, implements, and evaluates policies and procedures to ensure effective and consistent enforcement of codes, ordinances, and regulations.
• Reviews, interprets and makes recommendations for text amendments to Town codes, zoning ordinances, and other related regulations; ensures proper application and compliance during inspections and investigations.
• Conducts site visits and inspections, addressing violations and ensuring properties meet Town code standards.
• Prepares and presents reports on code compliance activities, program performance, and budget recommendations to Town leadership.
• Serves as the primary liaison to external agencies, community organizations, and the public on code enforcement issues, providing educational resources and promoting compliance.
• Coordinates and participates in public outreach and education efforts, including public meetings, community forums, and neighborhood improvement initiatives.
• Assists in preparing cases for hearings, ensuring all legal and procedural requirements are met for violations.
• Manages and monitors division budgets and recommends funding for code compliance initiatives and staff training.
• Manages and coordinate hearings; the primary liaison to the Hearing Officer
• Performs related work as assigned.

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:  

Bachelor's Degree in in Planning, Public Administration, Business Administration or a closely related field; and at least eight (8) years of experience in code enforcement, including three (3) years of supervisory experience; or an equivalent combination of directly related education and experience. A Master’s Degree is preferred.

LICENSING/CERTIFICATION REQUIREMENTS 

Must hold the following two (2) certifications at time of hire or the ability to obtain the certifications within one (1) year of hire:

• ICC/AACE Code Enforcement Officer Certification, or equivalency and  

• ICC/AACE Code Enforcement Administrator Certification, or equivalency.  

• Maintain all certifications/licenses required at job entry.

KNOWLEDGE

• Supervisory principles and practices, including leadership and team management.
• Advanced knowledge of Town codes, zoning ordinances, and municipal codes, including related state and federal standards.
• Legal and regulatory principles related to code enforcement, including investigative techniques and the rules of evidence.
• Budgeting and financial management principles for division operations.
• Customer service principles and conflict resolution strategies.
• Permitting, building inspection processes, and compliance protocols.
• Public outreach and community engagement strategies.

 SKILLS

• Leadership and team management, including training, mentoring, and evaluating staff performance.
• Reading, interpreting, and applying complex codes, plans, and regulations.
• Conducting thorough investigations and preparing detailed reports and case documentation.
• Communicating effectively with internal stakeholders, the public, and external agencies, both orally and in writing.
• Managing multiple tasks and priorities efficiently, with a focus on accuracy and timely completion of projects.
• Using computer software and related applications relevant to code compliance and enforcement activities.
• Prepare and present oral and written reports and maintain written correspondence (i.e. reports, records, logs, contract documents, etc.) develop and implement program goals, objectives, policies and procedures; municipal administration, project management and budget procedures.
• Present a positive public image and maintain effective working relationships with other town employees, stakeholders, and the public; maintain a professional demeanor during stressful situations.

 

CLASS HISTORY INFORMATION

 Created: 11/2024

Amendments:  

OVERALL PHYSICAL STRENGTH DEMANDS:

Physical Strength for this classification is indicated below with an “X”
	Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
X	Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.
	Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
	Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.
	Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.

 

PHYSICAL DEMANDS:

C	F	O	R	N
Continuously	Frequently	Occasionally	Rarely	Never
2/3 or more time	1/3 to 2/3 of time	Up to 1/3 time	< 1 hour per week	Never occurs

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Physical Demand	Brief Description	C	F	O	R	N
Standing	Communicating with co-workers, observing work site, observing work duties		X
Sitting	Desk work			X
Walking	To other departments/offices/office equipment		X
Lifting	Supplies, files				X
Carrying	Supplies, files				X
Pushing/Pulling	File draws, tables and chairs				X
Reaching	For supplies, for files		X
Handling	Paperwork		X
Fine Dexterity	Computer keyboard, telephone pad, calculator, calibrating equipment		X
Kneeling	Filing in lower drawers, retrieving items from lower shelves/ground				X
Crouching	Filing in lower drawers, retrieving items from lower shelves/ground				X
Crawling	Under equipment				X
Bending	Filing in lower drawers, retrieving items from lower shelves/ground			X
Twisting	From computer to telephone, getting inside vehicles		X
Climbing	Stairs, step stool			X
Balancing	On step stool				X
Vision	Reading, computer screen, driving	X
Hearing	Communicating with co-workers and public and on telephone, listening to equipment	X
Talking	Communicating with co-workers and public and on telephone	X
Foot Controls	Driving	X
Other (Specify)

 

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE:

Standard office equipment; vehicle

 

ENVIRONMENTAL FACTORS:

          

D

W

M

S

N

Daily

Several Times Per Week

Several Times Per Month

Seasonally

Never

Health & Safety Factors

D

W

M

S

N

Health & Safety Factors

D

W

M

S

N

Mechanical Hazards

X

Respiratory Hazards

X

Chemical Hazards

X

Extreme Temperatures

X

Electrical Hazards

X

Noise and Vibration

X

Fire Hazards

X

Wetness/Humidity

X

Explosives

X

Physical Hazards

X

Communicable Diseases

X

Physical Danger or Abuse

X

Other (Specify Below

PROTECTIVE EQUIPMENT REQUIRED:

None

 

NON-PHYSICAL DEMANDS:

C	F	O	R	N
Continuously	Frequently	Occasionally	Rarely	Never
2/3 or more time	1/3 to 2/3 of time	Up to 1/3 time	< 1 hour per week	Never occurs
Description of Non-Physical Demands	C	F	O	R	N
Time Pressure			X
Emergency Situation				X
Frequent Change of Tasks			X
Irregular Work Schedule/Overtime				X
Performing Multiple Tasks Simultaneously			X
Working Closely with Others as Part of a Team			X
Tedious or Exacting Work			X
Noisy/Distracting Environment				X
Other (Specify Below)

PRIMARY WORK LOCATION:

	Office Environment
	Warehouse
	Shop
	Recreation/Neighborhood Center
	Vehicle
	Outdoors
X	Combination of Office, Vehicle and Field
	Other (Specify Below):

Salary : $93,912 - $136,172